Join the O'Connors team and be part of an exciting opportunity as a Technology Support Specialist in our Global Case IH dealership.
About the Role
This is a dynamic position that involves developing and delivering training material, remote support, and troubleshooting assistance. You will also be responsible for creating reference materials and utilizing our structured support centre platform to achieve positive outcomes for staff and customers.
Key Responsibilities
* Provide internal and customer support for Precision Farming and Application equipment through the O'Connors support centre to deliver positive outcomes.
* Develop and deliver training material for both internal and external training sessions.
* Liaise with global staff and support centre to gather and share up-to-date information.
* Develop and implement processes and procedures to ensure sustainability, optimisation, and ongoing success for the Ag Technology Department.
* Remote diagnostics and support of technology and application equipment via telematics.
* Support internal departments in the remote diagnosis and repair of Precision Ag and application Technology, providing guidance and training to less experienced staff to develop their competencies.
* Maintain Company RTK systems.
Requirements
* Extensive experience and knowledge of Agriculture, Technology, or Precision Agriculture.
* Proficiency in common software platforms.
* Mechanical and electrical diagnostic aptitude.
* Self-motivation with a genuine drive to provide excellent customer service.
* Well-developed interpersonal, communication, and negotiation skills.
About O'Connors
O'Connors is a company committed to growth and expansion in the Agricultural industry. We offer a supportive team environment with ongoing guidance and feedback to ensure your success. Our benefits package includes employee benefits and discounts.
Location and Opportunity
This is a full-time ongoing position with flexible location options, ideally based in Bendigo or Horsham. If you are interested in this opportunity, please contact us for a position description, more information, or to forward your application.