Client Services Branch provides personal travel advice and administers a high volume of travel allowance claims for parliamentarians and their staff. The Branch develops and implements education programs and materials to deliver high standard educational sessions to clients and stakeholders both face-to face and virtually.
While the initial vacancy is located in the Travel, Education and Advice team, our intention is to create a merit pool to fill any further EL1 vacancies which may arise throughout the Agency.
The key duties of the position include:
* Lead, mentor, and build the capability of a team to deliver consistently high quality outcomes, including the provision of advice to clients, administration of travel-related expenses and service delivery functions.
* Interpret complex legislation and apply the Parliamentary Business Resources Framework and Staff Travel Framework, and guidelines to real-world scenarios
* Provide and draft travel-related advice to parliamentarians and their staff based on the respective legislative framework.
* Represent IPEA in delivering education sessions to parliamentarians and their staff across Australia, including interstate travel as required.
* Monitor and evaluate the quality of advice and service provided by the team, implementing improvements where necessary.
* Gather insights from client advice, feedback and survey results to inform improvements to IPEA communications and services.
* Extracting, interpreting and analysing data from a range of systems to contribute to agency wide reporting and support decision making.
* Work closely with branch and leadership group/s to implement upcoming changes arising as a result of Machinery of Government (MOG) changes.
* Undertake other projects in support of Client Services Branch functions including reviewing proposed legislative changes in consultation with relevant stakeholders, meetings or forums with counterparts, ad-hoc presentations to clients, and work to strategically implement additional functions or projects relevant to the branch.
The APS Work Level Standards provide five key characteristics about the broad job requirements and operating context for each classification level. IPEA are seeking candidates who possess the following job specific skills:
* Leadership and accountability
* Management diversity and span
* Stakeholder management
* Job context and environment
* Independence and decision-making
For further information regarding these key characteristics review the candidate information pack on the Independent Parliamentary Expenses Authority website
Eligibility
This is a designated security assessed position. The successful applicant will be required to have or obtain and maintain a security assessment at the Baseline level.
Notes
Application
Your application should include:
* a 750-word pitch with clear examples of how you meet the key responsibilities as well as the characteristics outlined in the 'our ideal candidate' section
* a resume of no more than three (3) pages
* the Personal Particulars Form which can be found on the Working at IPEA | Independent Parliamentary Expenses Authority web page.
You will be assessed against how your work-related qualities (skills, capabilities, personal qualities, experience and qualifications) align with the Australian Public Service Work Level Standards and key responsibilities for this role. Detailed information on the Work Level Standards can be found at: Work level standards: APS Level and Executive Level classifications | Australian Public Service Commission.
Consideration should also be given to the APS Code of Conduct and the APS Values which can be found on the Australian Public Service Commission website APS Values, Code of Conduct and Employment Principles | Australian Public Service Commission.
Written referee reports may be requested if you are shortlisted to interview stage.
Submission
Your completed Personal Particulars Form, along with your pitch and resume should be emailed to:
Please ensure you include the contact details of two referees as part of your Personal Particulars Form. IPEA will confirm with you prior to contacting your referees.
If you have trouble submitting your application, please contact IPEA's Recruitment Team at: or on
Getting to know the Independent Parliamentary Expenses Authority
The Independent Parliamentary Expenses Authority's (IPEA) roles and functions reflect those prescribed in the Independent Parliamentary Expenses Authority Act 2017 and include:
* providing advice to parliamentarians and their staff on travel expenses, allowances, and related expenses
* administering travel expenses, allowances, and related expenses, including processing these claims
* reporting on work expense claims
* auditing work expense claims