About the role
Ultratune Gatton is seeking a dedicated and customer-focused Service Advisor to join our team in Gatton, Queensland. As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and support throughout their vehicle service and repair experience. This full-time position is essential in ensuring the smooth operation of our automotive workshop.
What you'll be doing
* Providing friendly and professional customer service, responding to inquiries and booking appointments
* Assisting customers in understanding their vehicle's service and repair needs, and explaining recommended work
* Preparing accurate job estimates and work orders, and communicating updates to customers
* Coordinating with the workshop team to ensure timely and efficient completion of all work
* Maintaining accurate records and documentation related to customer vehicles and completed work
* Promoting additional services and products to enhance the customer experience
* Fostering positive relationships with customers and building brand loyalty
What we're looking for
* Previous experience as a Service Advisor or in a similar customer-facing role within the Automotive industry
* Strong communication and interpersonal skills, with the ability to build rapport with customers
* Excellent problem-solving and organisational skills to effectively manage multiple tasks
* Working knowledge of automotive systems and the ability to explain technical information in layman's terms
* Computer proficiency and familiarity with automotive management software
* A positive, friendly, and professional attitude, with a focus on delivering exceptional customer service
What we offer
At Ultratune Gatton, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration, and a range of employee benefits, including:
Discounted vehicle servicing and repairs- Opportunities for performance-based bonuses- A collaborative and friendly team environment and Monday to Friday only-No weekends.
About us
Ultratune Gatton is a leading provider of automotive services in the Gatton/Lockyer Valley region. With a reputation for excellence and a commitment to customer satisfaction, we pride ourselves on delivering high-quality workmanship and exceptional service. Join our team and be a part of a dynamic and successful organisation that values its employees and customers alike.
If you are an experienced Service Advisor looking to take the next step in your career, we encourage you to apply now
How to Apply:
If this sounds like you and you would like to know more about the opportunity, do not hesitate to get in touch for a confidential discussion or submit your application, and we will contact you.