QVB - Sales Assistant - Casual
Application Deadline: 5 June 2026
Department: Retail
Employment Type: Flexible
Location: QVB
Reporting To: Store Manager
Description
Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee‐owned, family‐run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts—whether that's an ingredient in a product, or the minerals in a smartphone.
The role
In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in‐store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends.
Key Responsibilities
* Greet customers warmly and create a welcoming store environment.
* Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
* Deliver exceptional customer service by using in‐depth product knowledge and offering tailored samples.
* Assist in hosting in‐store events, providing a memorable and inclusive experience for customers.
* Maintain a clean, tidy, and visually appealing shop floor.
* Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
* Manage stock levels efficiently, ensuring shelves are well‐stocked and ready for our customers to shop from.
* Participate in ongoing training and development to enhance product knowledge and customer service skills.
* Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
* Work on in‐store and external events to leave lasting impressions on customers.
Skills and Experience
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5‐star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.
Benefits
* 50% discount on Lush products
* Profit‐based bonus
* Employee assistance programme
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