A leading Australian bank is looking for empathetic customer service agents to support vulnerable individuals during challenging times. This role requires proven experience in managing sensitive conversations and delivering high-quality customer service. Key responsibilities include handling complex banking enquiries, demonstrating strong analytical skills, and building professional relationships across teams. The position offers a hybrid work model with flexibility in working arrangements, making it suited for candidates who thrive in both office and home environments.#J-18808-Ljbffr