Hotel Manager (Full-Time)
About the Business
Port Campbell Hotel is a full-service regional hotel located along Victoria's Great Ocean Road. The venue operates as the only pub in town, offering food and beverage services alongside accommodation. The hotel services both local patrons and a high volume of domestic and international visitors and operates within a seasonal tourism environment that requires strong operational leadership, adaptability, and a commitment to exceptional guest experiences.
The Role
Port Campbell Hotel is seeking a suitably qualified and experienced Hotel Manager to oversee the overall management and operation of the pub and accommodation facilities.
The Hotel Manager will be responsible for the planning, organisation, direction, control, and coordination of venue operations, including but not limited to:
* Managing and coordinating daily hotel operations across accommodation, food and beverage, bar service, and functions/events
* Managing the daily activities of the hotel to ensure exceptional guest satisfaction and operational excellence
* Representing the hotel professionally through direct guest engagement and relationship management
* Oversight of guest arrival, in-stay, and departure touchpoints to ensure a seamless guest journey
* Establishing, implementing, and maintaining operational policies and procedures to ensure consistent service delivery
* Supervising food and beverage services to ensure service standards and operational efficiency
* Managing front desk, housekeeping, maintenance, and guest services to ensure smooth operations
* Overseeing recruitment, training, performance management, and supervision of staff
* Preparing and managing staff rosters and controlling labour costs
* Overseeing financial performance, including budgeting, forecasting, cost control, revenue optimisation, and payroll oversight
* Ensuring compliance with all relevant legislation, including liquor licensing, workplace health and safety, employment, health, safety, and emergency procedures
* Monitoring customer satisfaction, responding to guest feedback, and handling complaints to maintain service quality and reputation
* Negotiating with suppliers and contractors and managing procurement of goods and services
* Representing the business in dealings with stakeholders, regulators, and the local community
Skills and Experience Required
Applicants for this position must demonstrate:
* A relevant Diploma or higher qualification in hospitality management, business, or a related field and a minimum of one year of relevant full-time work experience; or
* A minimum of one year of relevant full-time work experience in a relevant field, combined with a diverse background in the hospitality industry, in lieu of formal qualifications
In addition, applicants must possess the following skills and attributes:
* Demonstrated experience managing hotel or large hospitality operations
* Strong leadership, organisational, and operational management skills
* Sound understanding of Australian hospitality compliance requirements, including liquor licensing and WHS
* Sound understanding of health and safety regulations
* Ability to manage and control hotel operations, including the provision of accommodation, meals, and guest services
* Genuine passion for guest experience and hotel performance
* Excellent communication skills with a strong customer-first approach
* Ability to manage a high-volume operation in a regional hospitality environment
* Strong leadership capability with the ability to motivate, develop, and manage a diverse team
Remuneration
The salary for this position is $85,000 to $95,000 per annum plus superannuation, commensurate with skills and experience.