4 days ago Be among the first 25 applicants
Mantra Lorne is located in the coastal town along the Great Ocean Road, spanning 12 acres of landscaped gardens and featuring beachfront accommodation with heritage hotel rooms and modern one- and two‑bedroom apartments. The Larder, an on‑site restaurant, offers daily breakfast, lunch, and dinner made from locally sourced ingredients.
Proudly housing the largest residential conference venue in regional Victoria, Mantra Lorne can host up to 600 guests for bespoke corporate and private events.
There is plenty to do in your downtime: explore waterfalls, shipwrecks, bushwalking trails; play tennis or golf; enjoy art exhibitions and markets; or simply relax on the beach.
Perks of joining Mantra Lorne
* On‑site accommodation available in shared facilities for a weekly fee (subject to availability)
* Complimentary access to gym and pool, surfboard hire, and local discounts including massages and surfing lessons
* Live and work by the beach in Victoria's oldest guest house and largest regional conference venue
* Travel the world with access to heavily discounted staff rates through Accor
Purpose
As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day offers opportunities to connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.
Primary Responsibilities
* Lead the hotel's day‑to‑day operations with expertise
* Mentor and nurture the Front Office Team, fostering growth and skill development in a supportive atmosphere
* Collaborate with guests, providing help and solutions for any challenges
* Contribute to roster planning and preparation
* Embrace authenticity and shine with your unique self during every shift
Skills And Experience
* Demonstrated expertise in Hotel Front Office Operations, with a track record of leadership roles as Team Leader or Supervisor
* Proficiency in reservation and property management systems is a plus
* Ability to multitask, thrive under pressure, and manage time and organisation effectively
* Strong written and spoken communication skills
* Capacity to embrace a flexible rotating schedule, including nights, weekends, and public holidays
Accor Benefits
* ALL Heartist Membership – discounts on accommodation and food & beverage worldwide
* Family & Friends Discounts – available on a range of accommodation, services, and events for loved ones
* Accor Live Limitless (ALL) Loyalty Program – earn status & reward points worldwide
* Learn Your Way – access to Accor's industry‑leading training platforms, Accor Academy, and Typsy
* Build Your Network – connect with over 300,000 Accor professionals globally sharing a passion for hospitality
* Worldwide Opportunities – growth prospects across 400 hotels in the Pacific and more than 5,000 across 110 countries
At Accor, we welcome you as you are. We help you grow and learn, so work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW .
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Hospitality
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Apollo Bay, Victoria, Australia
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