The Company We're partnering with a well-established supplier of branded food products to some of the biggest names in food manufacturing and retail, including Unilever, General Mills, Bidfood, PFD, Woolworths, Coles, Costco, and Aldi. They are now seeking an experienced Customer Service Officer to join a tight-knit, high-performing team initially as a temp with the view to joining the team in a permanent capacity. You'll work alongside a Business Development Representative and report to the Sales & Marketing Manager - playing a vital role in managing B2B client relationships, order processing, and service delivery. Role Responsibilities Handle inbound and outbound customer enquiries via phone and email Manage the customer service inbox and process orders accurately and efficiently Liaise with distributors, manufacturers, and internal teams to coordinate deliveries and resolve any issues Maintain strong product knowledge and order visibility to provide proactive updates Identify solutions to challenges around delivery, quality, or product availability Support continuous improvement in customer experience through a commercial lens Your Profile Proven experience in a B2B customer service role, ideally within FMCG or food manufacturing Strong communication skills and a solutions-focused mindset Experience managing order processing, coordinating with internal and external stakeholders Highly organised with strong attention to detail and time management Confident handling high-volume enquiries via phone and email Commercially savvy and capable of supporting business development initiatives Apply Today Please send your resume by clicking on the apply button. Keen to learn more about this opportunity? Hit the apply button or Contact Hollie on 03 9239 8116 Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06830-0013273910 HT By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.