Job Summary
As a Service Manager, you will play a pivotal role in leading and coaching a high-performing team of individuals who are driven by purpose and integrity.
A day in the life of a Service Manager may include ensuring team Key Performance Indicators and contractual obligations are consistently met and exceeded, establishing and communicating clear direction for the effective operations of your team across various locations, developing and maintaining a culture of performance across the business, developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback, and opportunities for growth, and fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.
Key Responsibilities
* Ensure team Key Performance Indicators and contractual obligations are consistently met and exceeded;
* Establish and communicate clear direction for the effective operations of your team across various locations;
* Develop and maintain a culture of performance across the business;
* Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback, and opportunities for growth;
* Foster a team environment that maintains a client focus at all times and a commitment to delivering service excellence;
Requirements
* Extensive experience in the employment services industry;
* Experience in customer service or a client-facing role;
* Experience in management and leading a team;
* Ideally demonstrated experience of motivating employees and working with clients in overcoming challenges;
* Happy and confident liaising with multiple external and internal stakeholders;
* Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers;
* An overall desire to be part of our broader organization with a true belief in our purpose: to connect people and business so both can thrive; and
* Hold a current driver's license.
Benefits
* On-the-job training as well as ongoing career development and national opportunities;
* Job stability and guaranteed full-time hours;
* Achievable quarterly incentive scheme;
* Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance, and paid parental leave.
What We Offer
* We value all differences and welcome people with disability, including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team;
* We are happy to adjust our recruitment process to support accessibility needs;
* Remote work is not available.