Customer Service Representative - Drive
This is a Customer Service Representative - Drive role with Nine based in McMahons Point, NSW, AU
Role Seniority:graduate, junior
Location:McMahon Point, NSW, Australia
Company Description
Drive is Nine's brand appealing to the automotive enthusiast.
Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.
Drive Marketplace is on a growth trajectory with a vision to become Australia's No.2
Automotive Marketplace.
The Drive Marketplace team values ambition, collaboration, and hard work with a focus on automotive industry.
Job Description
This exciting position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car.
You will be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.
Day to day you will:
Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.
Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.
Qualifications
What you\'ll bring:
1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.
Strong communication skills with a customer-first approach.
Proficiency in CRM platforms like Salesforce.
A knack for data analysis to support client goals.
Excellent organisational skills and the ability to multitask effectively.
Comfort working independently and collaboratively with various teams.
Additional information
Nine is Australia's largest locally owned media company.
Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, radio, digital and publishing brands.
Our content reaches almost every Australian – meaning what we do has real impact.
We bring people together, celebrate the big moments, and capture the everyday ones.
We're evolving and we need people like you to bring new ideas, innovate and make your mark.
How we work
At Nine, our flexible work options vary by role and team.
Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements.
We welcome discussing your flexibility needs during the hiring process – just ask the Talent Acquisition team.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion
We're committed to a safe, respectful and inclusive Nine.
From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives.
Should you require any adjustments to the recruitment process, please advise us when you apply.
Work rights
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Customer Service Representative - Patient Support
Casual Position | 3-Month Contract | In-Office
The Role: Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Key Responsibilities
Handle inbound patient calls regarding pre-admission queries and concerns
Guide patients through preparation requirements and documentation
Maintain accurate patient records in our healthcare system
Coordinate with clinical teams to ensure smooth patient transitions
Provide empathetic support while maintaining strict confidentiality
What You'll Need
Strong communication skills and natural empathy
Attention to detail and ability to multitask
Comfortable with computer systems and learning new software
Understanding of confidentiality requirements
What We Offer
Competitive casual hourly rate
Comprehensive training and ongoing support
Opportunity to make a real difference in patient care
Contract Details:3-month initial contract with potential for extension.
In-office position.
Representative, Customer Service
Location: Sydney, Australia.
Permanent.
In our environment, the CSR is responsible for cultivating customer relationships for current and potential customers by utilizing knowledge of products and CRM processes.
The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process, including generating quotations, order processing, shipment management, tracking, and facilitating timely communications with customers.
What You\'ll Help Us Connect the World
Pre-order: prepare sales quotations using SAP and/or pricing tools; liaise with functional teams to respond to inquiries
Work with Customers and Sales Team to understand products and services to meet customer needs
Collaborate with Materials Management/Operations to anticipate projects and scheduling issues
Order Management: process purchase orders, samples, and approved returns; follow through to shipment
Identify items with shipment schedule issues and expedite with Planners
Monitor shipment schedules to ensure timely delivery per incoterms
Set up regular calls with customers to review backlog and resolve issues
Process rebates and stock returns as approved by Product Line Management
Support quality and warranty processes as required
Develop and maintain constructive relationships with customers and teams
Qualifications
Diploma/Degree in Business or related discipline with at least 3 years' experience in Customer Service or Order Fulfilment
Knowledge or experience with SAP is preferred
Excellent communication skills and good telephone etiquette
A pleasant personality with a passion for service excellence
A strong team player who can adapt to a fast-paced and dynamic environment
What Happens After You Apply
Learn about the next steps in our hiring process.
Comm Scope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
If you require an accommodation for the application or interview process, please contact us to submit your request.
EEO and Work Rights
Comm Scope is an Equal Opportunity Employer (EEO).
Work rights: Please note you must have the right to lawfully work and live in Australia.
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