Onsite Manager / Reception & Property Operations (Surfers Paradise)
Position: Onsite Manager – Residential Property / Reception & Operations
Location: Surfers Paradise, QLD
Employment: Permanent | Part-Time (Weekdays – 2 days per week, negotiable)
About Us
We are a well-established property services provider based in Surfers Paradise, managing residential and holiday accommodation portfolios across the Gold Coast. We pride ourselves on delivering exceptional service, maintaining high standards of property presentation and compliance, and providing a welcoming, professional experience for residents and visitors.
Role Overview
We are seeking a reliable, experienced Property Manager to join our team. This is a hands-on position that combines front desk / reception duties with property operations and basic maintenance coordination.
The role is currently offered on a weekday, part-time basis (starting from 2 days per week).
You will be the primary point of contact for residents, suppliers, and contractors, ensuring that properties are well maintained, compliant, and operating smoothly.
Key Duties & Responsibilities
* Act as the front-of-house receptionist for onsite enquiries, including meeting and greeting residents and guests, answering calls and emails, and handling enquiries professionally
* Coordinate maintenance and repairs, liaise with trades and contractors, and assist with basic handyperson tasks where appropriate
* Manage day-to-day property operations, ensuring the site is clean, safe, and compliant
* Assist with move-ins and move-outs, site inspections, and condition reporting
* Use property management systems (REI Master and SiteMinder) for daily operations, bookings, and record keeping
* Maintain accurate records of maintenance works, incidents, and contractor visits
* Deliver a high standard of customer service and communication with tenants and owners
* Support Body Corporate / Owners Corporation requests relating to building operations
What We're Looking For
* Proven experience in property management, onsite building management, or a similar role (essential)
* Strong front desk and customer service experience, including reception duties
* Practical, reliable, and comfortable assisting with basic maintenance / handy tasks and contractor coordination
* Proficiency in REI Master and SiteMinder property systems (essential)
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong organisational skills with good attention to detail
* Professional attitude and presentation