Medical Receptionist
Location: Princess Park Clinic
Position Type: Full-time | Part-time & Casual positions considered
Princess Park Clinic is seeking a dedicated and personable Medical Receptionist to join our busy, privately billing General Practice. This is an ongoing opportunity to become part of a supportive, professional, and friendly team.
As the first point of contact for our patients and stakeholders, you'll play a key role in delivering exceptional customer service and ensuring smooth day-to-day operations. From greeting patients and processing payments to managing enquiries and supporting our doctors with high-quality administration, your contribution will help maintain our clinic's excellent reputation.
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Key Responsibilities:
* Provide warm, professional front-desk service to patients and visitors
* Manage patient check-in and check-out processes, including billing and Medicare claiming
* Handle phone and in-person enquiries with efficiency and empathy
* Perform general administrative tasks to support clinical staff
* Maintain patient confidentiality and uphold privacy standards
* Contribute to a positive and efficient team environment
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About You:
To be successful in this role, you will bring:
* Previous medical reception experience (highly regarded, but not essential)
* Experience with medical software such as Zedmed (an advantage)
* Strong administration and customer service skills
* Experience with banking, EFTPOS/cash handling, and accounts (an advantage)
* Excellent verbal and written communication skills and a professional phone manner
* Knowledge of the Medicare Benefits Schedule (MBS) and medical billing (desirable)
* High levels of empathy, discretion, and confidentiality
* Commitment to delivering a positive patient experience
* Reliable, punctual, and a team player
* A friendly, energetic, and professional approach
* Great attention to detail and strong problem-solving skills
* Ability to multi-task, prioritise, and work well under pressure
* A proactive mindset with the ability to work independently and collaboratively
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Why Join Us?
At Princess Park Clinic, we offer more than just a job. You'll be part of a welcoming, supportive team environment, with access to:
* Ongoing training and professional development
* Team functions – including morning teas, social dinners, team-building events, and coffee shouts
* A confidential Employee Assistance Program (EAP) offering free psychological support
* A rostered day off each month for full-time employees
* No weekend work – enjoy your weekends off
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Clinic Hours & Roster:
Our clinic operates:
Monday–Thursday: 8:00am – 8:00pm
Friday: 8:00am – 6:00pm
Shifts are rostered within these hours, including one 8:00pm finish per week.
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Applications close: COB 24th February 2026 or earlier if the position is filled.
Only shortlisted candidates will be contacted.
We look forward to welcoming a new team member who shares our passion for high-quality patient care and a positive workplace culture.