Introduction
We are dedicated to supporting people living with disabilities through provision of high-quality SIL Accommodation and in-home care services. We are committed to fostering independence and enhancing the quality of life for every individual we support.
Born in Darwin, we are proud to bring a customer‐focused approach to participants across the Northern Territory and Queensland. Our PARTT values – Partnership, Accountability, Respect, Trust and Transparency – guide everything we do!
Description
Hands on People (HOP) is a community services provider dedicated to supporting individuals living with disabilities. Our mission is to empower our clients by helping them navigate government and insurance schemes, including the National Disability Insurance Scheme (NDIS), to access support more efficiently. With a highly skilled team, we offer focused services such as Accommodation Services, In‐Home Care, and Community Access. Operating primarily in NT and Queensland, we are committed to fostering independence and improving the quality of life for our customers. Our passionate staff builds personal relationships with each customer, working towards enriched and empowered living. Our vision is to become the preferred service provider in the disability and aged care sector.
At HOP, we are driven by our values encapsulated in PARTT:
* Partnership: We believe in collaboration, working closely with clients and their families.
* Accountability: We take responsibility for our actions and commitments.
* Respect: Every individual, whether client or staff, is treated with the utmost dignity.
* Trust: We build strong, reliable relationships based on honesty and confidentiality.
* Transparency: We operate with openness, ensuring clarity in all our processes and decisions.
This position requires a strong commitment to adhering to the Disability Services Act and the United Nations Convention on the Rights of Persons with Disabilities, while also fostering relationships with clients and stakeholders.
Property Care Assistant – Care Services
Position Purpose
The Property & Facilities Support Officer is responsible for maintaining all SIL properties and organisational facilities to the highest standards of cleanliness, safety, functionality, and presentation. This role supports the Property Maintenance Officer (PMO) in operational, logistical, and maintenance‐related tasks, ensuring that all environments are safe, compliant, and participant‐ready at all times. The position plays a key role in supporting participant wellbeing through high‐quality property standards and respectful engagement during VHC and cleaning activities.
Reporting To
Property Maintenance Officer (PMO)
Key Internal & External Relationships
* Branch Managers
* Operations Team
* Admin Team
* Finance Team
* External contractors, cleaners, repair technicians
* Support Workers & House Supervisors
* External suppliers (maintenance, cleaning, gardening)
Key Responsibilities
Property Cleaning & Maintenance (Core KPI Area)
* Maintain SIL houses to inspection‐ready standards at all times
* Clean all areas including:
o Floors, walls, windows, fixtures, vents, AC units
o Hard‐to‐reach areas and external surfaces
* Remove hazards and unwanted elements including:
o Cobwebs, debris, beehives, dirt buildup
* Conduct vacate cleaning to handover standards
* Report maintenance issues immediately to PMO
Garden & Outdoor Maintenance
* Maintain lawns, gardens, and external areas:
o Lawn mowing, edging, pruning, trimming
* Remove weeds, debris, and waste
* Ensure outdoor areas are:
o Safe
o Accessible
o Visually presentable
Operational & Logistics Support
* Assist PMO with:
o Transport of tools, stock, and equipment
o Asset movement between houses
o Setting up new SIL houses
* Support:
o Furniture setup and relocation
o Asset tagging and storage
* Assist with minor maintenance tasks under supervision
VHC Cleaning & Participant Engagement
* Participate in VHC cleaning activities
* Communicate respectfully with participants
* Encourage participation while maintaining safety and dignity
* Promote a positive and inclusive environment
Compliance, Safety & Conduct
* Follow all WHS and infection control procedures
* Use equipment and chemicals safely
* Report hazards immediately
* Maintain confidentiality and professional conduct
* Demonstrate PARTT values in all activities
WHS Responsibilities
* Ensure all property environments are safe
* Identify and report hazards immediately
* Follow manual handling and safety procedures
* Support infection control practices
* Report unsafe equipment or environmental risks
Continuous Improvement & Best Practices
* Encourage feedback from Disability Support Workers and participants to improve service delivery.
* Implement updates to documentation and care procedures based on regulatory changes.
* Promote a collaborative, problem‐solving work environment among staff and stakeholders.
Additional Responsibilities
* Participate in rostered on‐call duties.
* Support operational teams with urgent repairs, emergencies, or safety concerns.
* Ensure compliance with HOP policies and NDIS quality and safeguard requirements.
* Act as a bridge between SIL houses and the office, ensuring smooth communication and coordination.
* Address training, skills, or HR concerns by reporting them to the Branch Manager.
* Manage incident reports, ensuring timely action and escalation to the Care Coordinator as needed.
* Answer staff inquiries and provide guidance as required.
* Support Care Coordinator to complete the three‐month roster.
* Manage Government contractual requirements under the NDIS guidelines.
Quantitative KPIs
* Property Cleanliness – Target: 100% inspection standard – Measurement: inspection logs – Review: monthly
* Vacate Cleaning – Target: 100% completed on time – Measurement: completion records – Review: monthly
* Garden Maintenance – Target: 100% scheduled tasks completed – Measurement: maintenance logs – Review: monthly
* Task Completion – Target: 100% PMO tasks completed on time – Measurement: task tracking – Review: monthly
* Hazard Reporting – Target: 100% hazards reported – Measurement: WHS logs – Review: monthly
Qualitative KPIs
* Work Quality – High attention to detail – Assessment: supervisor feedback
* Reliability – Tasks completed on time – Assessment: PMO review
* Communication – Respectful & clear – Assessment: stakeholder feedback
* Safety Awareness – Proactive hazard reporting – Assessment: incident trends
* Teamwork – Cooperative & supportive – Assessment: manager observation
Skills and Experiences
Essential Skills & Capabilities
* Ability to perform routine and structured tasks under supervision in accordance with organisational procedures
* Basic attention to detail to maintain acceptable standards of cleanliness, safety, and presentation
* Ability to undertake physical duties safely, including cleaning, lifting, and outdoor maintenance tasks
* Ability to follow instructions, checklists, and daily task allocations reliably
* Basic communication skills to interact respectfully with participants, staff, and supervisors
* Ability to identify obvious hazards or maintenance issues and report them promptly to the Property Maintenance Officer
* Ability to work as part of a team and follow direction
* Demonstrated reliability, punctuality, and consistency in task completion
Essential Requirements
* Willingness and ability to undertake cleaning, gardening, and basic property maintenance tasks
* Basic understanding of Workplace Health & Safety (WHS) requirements or willingness to learn
* Ability to safely use cleaning equipment, tools, and chemicals under guidance
* Current Driver's Licence (required for travel between SIL houses)
* NDIS Worker Screening Check (or willingness to obtain)
* National Police Clearance and Current First Aid & CPR (or willingness to obtain)
Desirable Experience
* Previous experience in cleaning, gardening, labouring, or general maintenance roles
* Exposure to Supported Independent Living (SIL), disability, or community environments
* Familiarity with basic tools, equipment, and cleaning processes
* Experience in vacate cleaning or maintaining properties to inspection standards
Personal Attributes
* Willingness to learn and take direction
* Positive attitude and strong work ethic
* Reliable and consistent in attendance and performance
* Respectful behaviour when working in participant homes
* Ability to follow routines and complete repetitive tasks
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