Job Overview The role of a Debt Resolution Officer involves working in a collaborative team environment to deliver debt resolution, disbursement and collection services. This position requires close collaboration with the Debt Management Centre to undertake targeted and proactive penalty debt collection and enforcement action through inbound and outbound call interactions in a contact centre setting. To excel in this role, you will need excellent communication skills, the ability to work well under pressure, and strong attention to detail. As a Debt Resolution Officer, you will be required to work from our Ipswich office and may be requested to work flexible hours. We are committed to building an inclusive and diverse workforce and welcome applicants from diverse backgrounds. We provide equal opportunities for all candidates and offer reasonable adjustments to support them at every stage of the recruitment process. Key Responsibilities: