At Alchemy, we’re redefining modern sauna culture – warm, social, and community-centred. Located in the heart of Fremantle, our venue combines traditional sauna experiences with invigorating ice showers in a space designed for connection, conversation, and feeling good. With a strong local community, Fremantle offers a unique Alchemy experience unlike anywhere else. We’re looking for someone who loves people, thrives in a fast-paced environment, and wants to help shape a strong, connected team culture. About You You’re confident, calm under pressure, and naturally people focused. You bring experience in customer facing or leadership roles across hospitality, wellness, retail, fitness, or service based industries. You’re someone who: Communicates clearly and confidently Leads with warmth and professionalism Takes initiative and stays solutions-focused Brings positive energy to a team environment Takes pride in creating exceptional guest experiences You’re highly organised, adaptable, and able to balance customer connection with operational excellence – even during busy periods. About the Role We’re looking for a confident and community focused Supervisor to help lead our Fremantle venue. As a Supervisor, you’ll play a key role in creating the atmosphere Alchemy is known for – warm, welcoming, social, and calm. You’ll support the team day to day while ensuring the venue operates smoothly, safely, and to a high standard. This role blends people leadership, customer experience, operations, venue presentation, and stock management in a unique wellness environment. What You’ll Do Customer Experience & Community Create a warm and welcoming experience for every guest Build genuine connection with members and regulars Support guests with enquiries and guidance around sauna ice shower use Uphold the Alchemy experience and community feel Operations & Venue Excellence Oversee smooth day to day venue operations during your shifts Maintain high standards of cleanliness, presentation, and organisation Complete operational checklists and support venue communication Assist with shift coverage and day to day problem solving Team Support & Leadership Support and mentor Front of House staff Assist with onboarding and training new team members Lead by example through initiative, reliability, and professionalism Help build a positive and connected team culture Stock, Safety & Admin Monitor and manage venue stock levels, including ordering, unpacking, and maintaining organisation of supplies Assist in ensuring stock systems remain accurate and up to date Collaboration & Growth Work closely with Venue and Area Managers to maintain strong communication Contribute ideas and feedback to continuously improve the venue experience Ready to help build something special? Apply now and play a key role in shaping the future of our Fremantle team – and redefining modern sauna culture in one of Perth’s most iconic coastal communities.