Guest Service Experience
We're seeking an exceptional Guest Service Host to join our dynamic team at a vibrant new hotel in Sydney. As a key member of the pre-opening team, you'll play a pivotal role in shaping the guest experience and setting the tone for a truly unforgettable stay.
Job Description:
* Support the setup and launch of front office operations, including kiosk check-in, lobby layout, and service flows.
* Deliver authentic, people-first guest service that reflects our brand's values of care, curiosity, and connection.
* Assist with arrivals, departures, billing, luggage handling, and Grab & Go sales in a relaxed, helpful way.
* Stay front-of-house and available to respond to guest needs, questions, and feedback.
* Contribute to a tidy, lively, and inclusive lobby space that feels more like a local hangout than a hotel reception.
* Share insider tips and local recommendations to connect guests with the community.
* Ensure safety, compliance, and guest privacy standards are met at all times.
* Support other departments when needed and participate in team training, meetings, and culture-building activities.
* Help foster a positive team environment by living our brand values.
Requirements:
* Preferable experience in a front office or guest-facing hospitality role, with a focus on delivering exceptional customer experiences.
* Proven ability to work independently and as part of a team, with excellent communication and interpersonal skills.
* Ability to stay calm and solutions-focused in a dynamic environment, with a proactive and reliable approach to work.
* Flexibility to work a rotating 7-day roster (including weekends and nights).
Benefits:
* Join a purpose-driven brand redefining hospitality in Australia, with a focus on creating memorable experiences for our guests.
* Be part of a supportive, inclusive team that values creativity, sustainability, and connection.
* Access global learning and development opportunities through our network.
* Grow your career with one of the world's leading hotel groups.
* Enjoy a competitive salary and benefits package.
* Discounted and complimentary stays at our properties worldwide.
* 10% off private health insurance.
* Generous leave and paid time off.
* Access mental health and wellbeing support through our Employee Assistance Program.