Overview
Service Centre ManagerSalary: Service NSW Grade 7/8 ($105,986 - $124,957), plus employer's superannuation and annual leave loading.Location: Moree Service Centre (Hub of Lightning Ridge and Walgett Service Centres). Employment Type: Full-time, Ongoing, Onsite.
We are currently recruiting for the position of Service Centre Manager at Moree Service Centre. You may be required to travel to spoke sites at Lightning Ridge Service Centre and Walgett Service Centre.
Hub and spoke model
In regional or remote areas, a hub Service Centre acts as the parent of one or more spoke locations. The hub and spoke model shares a leadership team and may require working between locations.
Please note: This recruitment will be used to fill this specific vacancy for this location and immediate surrounding area. Candidates selected to progress to interview stage may be required to attend an in-person interview at the Moree Service Centre.
Opportunity
This is a unique opportunity for a customer and team focused leader to make an impact as Service Centre Manager. You will implement business processes and establish quality service and performance standards from day one. You will manage daily operations of a diverse team delivering services to NSW customers and maximizing positive customer experiences.
To be successful in this role you will
* Manage the day-to-day operations of a service centre to deliver timely, efficient and diverse face-to-face integrated services that maximise a positive customer experience
* Identify, implement and maintain effective business processes including customer experience improvement programs to support consistent service delivery across the network
* Manage and resolve complaints per standards and guidelines and identify trends and improvement opportunities
* Develop and maintain effective relationships with internal customers and stakeholders to improve performance measures, tools and processes
* Lead team management, work planning, coaching and professional development initiatives
* Drive compliance with legislation and standards to ensure confidentiality, privacy and integrity of information
* Monitor, analyse and evaluate work volumes and data to identify trends and inform decision making
Hours of work
Operating hours vary between locations. The Service NSW Award hours are 6:30am – 7:30pm (Mon-Fri) and 7:30am - 3:30pm (Sat). Flexibility is required to work on a rotating roster, which may include Saturdays. Hours are subject to change based on business needs.
How to Apply
Provide a cover letter and resume that show your experience and how you meet the focus capabilities of the role. Detailed instructions for applying can be found on the role page. Closing Date: Friday 27 February 2026 at 9:59am.
Further Information
For enquiries relating to recruitment please contact Bryan Kreltszheim via the provided contact details. Service NSW uses multi-staged recruitment methods based on merit principles. Employment is subject to a satisfactory national criminal record check.
About Service NSW
Service NSW is making it easier for people and businesses across NSW to access government services. We offer digital solutions, a 24/7 phone service, and a network of service centres. We partner with over 50 agencies to offer over 1,000 NSW Government transactions.
Diversity and Inclusion
We are committed to a diverse and inclusive workplace. If you require adjustments to participate in the recruitment process, please contact Bryan Kreltszheim.
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