Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Our Lysaght business is looking for a Customer Service Representative (part time) to join the Customer Service Team based in Tweed Heads. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.
This is a part time opportunity working Wednesday, Thursday and Friday's with flexible working hours.
Reporting to the Customer Service Supervisor, this is an exciting opportunity to work in a busy office environment and demonstrate your passion for exceptional customer service. Enjoy a competitive salary package including annual bonus, generous super as well as various health and well-being initiatives including Employee Assistance Program.
What Will You Do?
Being the face of Lysaght for our customers, you will:
* interact with our customers over the phone, email and in person at the trade counter, managing quotes, projects, orders, design, and queries
* follow-up on quotations and inquiries converting these into sales opportunities
* collaborate with internal stakeholders including, warehouse, transport, procurement, and sales departments to ensure customer expectations and requirements are met
* nurture and grow relationships with customers to uncover new business and sales opportunities
* resolving issues and seeking ways to improve the customer’s experience
More About You
With your positive attitude and willingness to develop yourself in the role you will need to bring:
* excellent communication skills – being able to build effective relationships
* a high attention to detail is a MUST, focus and ability to complete multiple tasks simultaneously
* a strong customer focus with the ability to resolve issues
* a team-oriented mindset
* a willingness to grow and develop yourself
* a dependable and reliable work ethic
What’s in it for you
* full-time permanent position offering part time hours and flexibility
* join a team that backs each other, and that’s proud to do a great job
* employee benefits with discounts on health and wellbeing products and services
* Employee Assistance Program amongst other well-being initiatives
It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”
Come and discover us at
Join us, creating strength for the future.