Who we are
Financial Operations Branch provides shared services for the department including corporate services such as travel, credit cards, procurement, grants policy, advice and reporting, payroll services, accounts receivable, debt management, and accounts payable. The branch also provides project management and oversight for critical projects within the division.
The Accounts Receivable and Debt Management (ARDM) Section handles functions including:
* The department's debt management and recovery processes.
* Engaging with internal programs for withdrawal of service, registration suspension/revocation notifications.
* Communication and action on administration and liquidation notifications.
* Accounts receivable and payment processing.
* Client invoicing and uploads from external billing systems.
* High volume transaction processing and account reconciliations.
* Liaising with stakeholders.
* Handling client billing inquiries and complaints on the AR helpline.
The key duties of the position include
The Job
The Accounts Receivable and Debt Team Supervisor undertakes the following duties:
* Managing relationships and negotiating with clients on complex debt management matters to collect outstanding debts.
* Resolving escalated client issues and referring them to appropriate internal program areas when necessary.
* Establishing and maintaining productive relationships with internal and external stakeholders.
* Undertaking general ledger and client account reconciliations, including investigating unallocated payments and seeking to apply and reconcile funds.
* Preparing high-quality correspondence and reports for clients, stakeholders, and management related to accounts receivable and debt management activities.
* Providing daily support to the team, including training and guiding new starters.
* Assisting and supporting the section's management team.
* Monitoring and updating working procedures.
* Contributing to projects and system improvements affecting team operations.
* Performing administrative tasks to support section activities as required.
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