DCS Clerk Grade 9 / 10 starting from $125,693 to $138,510 base salary per annum + superannuation and annual leave loading
12-month temporary, full-time opportunity
Sydney, McKell based
This role sits within the Government Shared Services Division in the ServiceNow Team.
About the Role :
The Senior ServiceNow Architect & Dev Officer is responsible for designing and communicating the overall vision and high-level structures to enable and guide the transformation of the vision through the design, development, and execution of integrated solutions aligned with the Enterprise Architecture plan, meeting current and future business needs.
The role guides other application developers and undertakes planning, designing, creating, amending, verifying, testing, and documenting software components to deliver value to stakeholders.
Key Accountabilities Include :
Review, interpret, and respond to detailed business requirements specifications (BRS) to ensure alignment between customer expectations and ICT capabilities and strategic plans.
Assume technical responsibility for all stages of software development to ensure compatibility with system architectures and compliance with quality standards.
Provide input on technology investments to aid enterprise architecture development and maximize return on investment.
Define and design technology solutions to meet business objectives, including changes to services, processes, and operating models.
Develop, test, and implement solutions, reporting on delivery to ensure adherence to timelines and expectations.
Design and deliver projects from inception through analysis, approval, execution, and operational handover, aligning solutions with business needs.
Collaborate with business units and technical experts to develop requirements specifications ensuring alignment with ICT capabilities.
Your day to day :
Identify system, infrastructure, and project interdependencies while balancing demands to meet project deliverables.
Design applications to meet specified requirements within system performance constraints.
Assess emerging technologies and their potential impacts on business, cost, performance, and sustainability.
Manage complex stakeholder consultations and negotiations within agreed timelines.
To be successful in this role you will demonstrate :
ServiceNow Certified Application Developer.
ServiceNow Certified Implementation Specialist (ITSM / HRSD).
Extensive development experience with advanced ServiceNow capabilities.
Expertise in ServiceNow suites – ITSM / HRSD.
What we need from you :
To apply, attach your resume (max 5 pages) and cover letter (max 2 pages) via the provided link. Share your motivation and relevant skills in your cover letter.
For role-specific questions, contact Sadaf Sheikh, Manager ServiceNow Platform, at (emailprotected).
For recruitment questions, contact Mel Maung, Talent Acquisition Advisor, at (emailprotected).
Closing Date : Thursday, 24 April 2025 at 9.59am AEST
Careers at Department of Customer Service
Join us to improve government services and participate in reforms benefiting NSW residents. We focus on excellent customer service, digital transformation, and regulatory reform.
Belong in our diverse and inclusive workplace
We value diversity and encourage contributions from employees of all backgrounds. If you need adjustments for the application process, contact us at (emailprotected) or 02 9494 8351.
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