Job Description
We are seeking a talented and experienced professional to lead our team as a Senior Operations Manager. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that we deliver exceptional customer service and achieve our business objectives.
You will be responsible for managing a team of over 50 staff members, developing strategies and processes to drive continuous improvement, and preparing budgets to maximize sales and profit growth.
Key responsibilities include:
* Managing the overall performance of the store, including sales, profits, and customer satisfaction.
* Developing and implementing strategies to improve operational efficiency and reduce costs.
* Cultivating a positive and inclusive work environment that fosters collaboration, innovation, and growth among team members.
* Coaching and developing team members to achieve their full potential and meet business objectives.
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Required Skills and Qualifications
To be successful in this role, you will require:
* Demonstrated leadership ability with a proven track record of driving teams of over 50.
* Previous experience in big box retail or multi-site leadership roles in specialty retail.
* A friendly, informal, and consultative style when working with others.
* A strong focus on building service-focused teams and driving customer satisfaction.
* Experience in coaching and developing others, with a focus on talent development and succession planning.
* Ability to analyze data and develop insights to inform business decisions.
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Benefits
We offer a range of benefits to support your career growth and well-being:
* Flexible work arrangements to balance work and personal life.
* Ongoing training and development opportunities to enhance your skills and knowledge.
* Access to a comprehensive employee assistance program to support your mental health and wellbeing.
* A generous remuneration package that includes a competitive salary and bonuses.
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About Us
We are a leading retailer of home improvement and lifestyle products in Australia and New Zealand. We pride ourselves on delivering exceptional customer experiences and supporting our customers through every stage of their project.
If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, please apply now to join our team as a Senior Operations Manager.