The role of Customer Support Specialist presents an exciting opportunity to deliver exceptional customer experiences and provide expert support in a fast-paced environment.
About the Role
* As a key point of contact, you will be responsible for providing up-to-date information about customer repairs, ensuring transparency and confidence throughout the process.
You will also be accountable for:
* Maintaining a customer-friendly environment at all times.
* Accommodating all customers as they arrive for their assessment, ensuring a seamless experience.
* Providing a professional and empathetic service during all customer interactions.
* Ensuring a smooth return-to-vehicle process, addressing any concerns or queries efficiently.
We're seeking individuals with:
* Previous experience in a customer-facing, dynamic setting.
* A commitment to delivering a positive customer experience in every interaction.
* High attention to detail and excellent time management skills.
* The ability to build rapport with customers in person and over the phone.
* A proven ability to work collaboratively as part of a team.
In this role, you'll enjoy benefits including uniforms, comprehensive training, career development opportunities, ongoing support, staff discounts, flexible rostering, and regular incentive programs.
Our organization is dedicated to fostering an inclusive and diverse workplace, where all qualified applications are considered without bias.