Digital Account Manager
Direct message the job poster from Blank Theory.
We're looking for a Digital Account Manager to join our passionate crew of creatives, strategists and driven heavy‑hitters. Join us in carrying out our agency's mission of producing nothing but greatness for ambitious brands.
The opportunity
You will be joining an experienced team of account managers and technical specialists working together to achieve our clients' marketing goals. Your role is to use your interpersonal skills to foster solid professional connections with new and existing clients and become an extension of their business. You will be meticulous and considered in your approach and will be able to formulate strategies to achieve set goals.
You will bring the expertise of all teams across the business including paid social, SEO, Google Ads, eDM, web, brand and video production to harmoniously develop solutions tailored to our clients specific challenges.
Your day may look something like this; manage the delivery of campaigns, facilitate client meetings, oversee and monitor a set number of accounts, present key insights and developments, build trusted relationships with clients and suppliers, participate in workshops and onboarding sessions, identify opportunities for growth and develop proposals, and work collaboratively with internal and external teams.
Key responsibilities
* Overseeing the day‑to‑day delivery of integrated digital marketing campaigns
* Managing multiple client relationships and becoming an extension of their business
* Research and analyse industry changes/developments in Search Engine Marketing
* Intimately understanding our clients' business, audience, competitors and industry
* Clearly identifying marketing objectives and working with our broader team to develop relevant recommendations that drive real business results
* Communicating and presenting to staff at all levels, including senior marketers
* Autonomously manage your work and all deliverables in relation to assigned clients
* Conduct monthly client assessments to evaluate the success of the implementation of digital performance strategies
* Gather information from clients to create clear and actionable project briefs
* Identify challenges and pitfalls within the clients' performance and prepare strategies to defuse/overcome the challenge
* Identify opportunities and pitch new services / cross‑sell / upsell our services
The ideal candidate has
* 3+ years experience in a similar role
* Commercial acumen
* Experience working in an agency environment
* Deep understanding of SEO, PPC, eDM and Paid Social
* Good understanding of Google and Meta platforms
* Good understanding of GA4
* An ability to think outside the box and execute ideas quickly
* Proven ability to provide exceptional customer service with your portfolio
* Be meticulous and organised in managing workflows across multiple accounts
* Experience in running/coordinating successful digital campaigns for clients
* Generous and competitive salary
* Attractive leave entitlements
* A collaborative environment for those seeking opportunities for growth
* Sponsored upskilling courses and seminars for continuous learning and growth
* Flexible and hybrid working environment
* An amazing and inclusive team to work with (ask them yourself)
About Blank Theory
Here at Blank Theory, we're all about smashing it.
Of course, we smash goals for our clients — but we're also here to smash the work‑life balance for everyone on our team.
We've put stuffy corporate culture on the chopping block in favour of a lively, laid‑back atmosphere. Jeans are in, blazers are firmly out, and banter is at the top of the agenda, whether it's about the NBA on TV or who can make the best latte.
(Don't even get us started on the competitive barista rankings. It's serious business.)
We reject the 'head down, bum up' way of working, chatting about anything and everything while we smash tasks. Nothing beats breaking up the workday with a collaborative Wikipedia deep‑dive into something random. Got a fun fact? We demand to hear it.
When we're not fuelling our minds with trivia, we're fuelling our bodies with the selection of snacks and drinks on offer. We're firm believers in crushing that 3pm slump with a sugar hit or two. Maybe even three. Who's counting?
From throwback tunes on the office speakers to the joy of thrashing the agency director at Mortal Kombat, we know how to keep the vibes high. Regular events like escape rooms and board game nights magically transform colleagues into good friends.
If we're not heading into the office to hang out with our mates, we'll make the most of our hybrid working policy. Enjoy the extra space you need to get in the zone and work from home, knowing that your colleagues are just a call away if you need them. Like working in your PJs? We won't tell a soul.
Plus, we believe that in this life, you get out what you put in. That's why we offer two days of volunteer leave every year, giving our team time to give back to our community.
We reckon it's a pretty smashing way to work
Location: Mount Waverley, Victoria, Australia.
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