As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Reservations Agent, opportunity awaits.
Position Summary:
* Process all reservation requests, changes, and cancellations received by phone or email.
* Identify guest reservation needs and determine appropriate room type.
* Collaborate with other departments to deliver service excellence with each customer experience
* Complete reservation administration tasks and offer general support to the team
* Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
* Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
* Accommodate and document special requests.
* Answer questions about property facilities/services and room accommodations.
* Follow sales techniques to maximize revenue.
* Input and access data in reservation system.
* Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
* Follow proper escalation procedures when addressing guest concerns.
* Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
* Speak with others using clear and professional language; answer telephones using appropriate etiquette.
* Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
About You:
* Strong communication skills written and verbal
* Relevant experience in a similar role
* Working rights in Australia
* Enthusiastic to escalate your career
* Self-motivated, driven and energized in a fast paced environment
* Armed with smart solutions and a can-do attitude
Our Benefits:
* Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
* Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
* Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
* Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
* Opportunity to receive Employee Referral Incentives and get paid for working with your friend
* Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.