Welcome to our dynamic and fast-paced Reservations Team, where you'll play a vital role in delivering exceptional guest experiences.
As a Reservations Agent, you'll be responsible for handling all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities. Your goal is to ensure that every guest has a memorable and enjoyable stay with us.
To achieve this, you'll need to possess excellent communication skills, both written and verbal, as well as strong knowledge of computer systems including Microsoft Office and competent knowledge of OPERA PMS.
* Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities.
* Answer all telephone calls within three rings in a professional manner according to brand standard.
* Ensure special requests are communicated to relevant Departments to ensure they actioned appropriately and in a timely manner.
Key Qualifications
* Experience in a similar reservations environment, alternatively, customer service experience required, preferably in a Hotel environment.
* Strong knowledge of computer systems including Microsoft Office and competent knowledge of OPERA PMS.
* Fluent orally & verbally in English, with other languages well regarded.
Benefits of Working with Us
We're more than just a hospitality leader – we're a community that welcomes and supports you as an individual. Our unique culture allows you to grow and learn every day, making sure that work brings purpose to your life.
At our organisation, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at our company, where you'll find a workplace that values diversity, equity, and inclusion.
Aboriginal & Torres Strait Islander people are strongly encouraged to apply. We're committed to creating a workplace that's inclusive and supportive for everyone. So why wait? Apply now and start your journey with us!