Receptionist (canberra)

We are currently seeking an outgoing and warm person to make an impact as a full‐time Receptionist at the Gungahlin Lakes Golf and Community Club, representing the Ainslie Group as the first point of contact for our members and guests.

• Greet all guests that enter the Club in a polite, friendly and professional manner.
• Ensure all patrons are current members and/or facilitate appropriate sign‐in for guests in accordance with Club Policy and Legislation.
• Enforce Dress Regulations with all patrons in accordance with Club Policy and the Anti‐Discrimination Act.
• Enforce all security, RSA, RCG and other patron‐related policies and procedures, including refusal of entry.
• Maintain awareness of KYC and enforce/reports self‐exclusion entry attempts to Gaming Coordinator.
• Provide accurate information for self‐exclusion readmittance.
• Accurate cash handling and dispense, alongside appropriate record keeping for gambling harm purposes.
• Manage all incoming calls and general patron enquiries appropriately, in accordance with Club policies and procedures.
• Assist with general administration and data entry tasks, as directed by Management.
• Perform various cleaning duties of common areas such as foyer and reception.
• Maintain personal presentation to the highest standard.
• Any other duties as listed in the PD for the role, or as directed by Management.

• Maintains a positive and professional attitude at all times.
• High‐level verbal communication skills, with the ability to build rapport with a diverse range of stakeholders.
• Ability to receive and act on constructive feedback.
• General IT knowledge to facilitate computer systems use.
• A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences.
• Valid RSA, RCG, and Police Clearance.
• Immaculate grooming and hygiene standards.

• Employee assistance program.
• Opportunities for career progression across a wide range of specialisations.
• Training and development opportunities.
• Supportive team environment.
• Discounted food and coffee on rostered workdays.
• Free parking.
• Additional club benefits.