Rabobank Australia is a leading specialist in food and agribusiness banking.
We are structured as a cooperative with a clear purpose: enabling our clients to feed the world sustainably.
The key to our strength lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.
Our commitment to employees and clients is at the heart of everything we do.
About the role
This is an opportunity for an additional 2 x Computer Operators. These roles have arisen due to ensure sufficient coverage for all shifts.
The team provide IT operational services for Rabobank Australia and New Zealand, supporting the banks 24 x 7 IT operations activities ensuring that end of day banking processes run in accordance with business requirements.
The well-established team complete the following shifts for 24/7 coverage:
* morning
* afternoon
* overnight (some shifts include a weekend day)
To optimise work / life balance with these shifts, the team currently work from home full-time.
Responsibilities
1. Executing scheduled IT operations tasks in accordance with standard operating procedures
2. Providing 1st level administration support for user accounts
3. Ensuring that all work submitted for processing conforms to specified standards
4. Performing IT related housekeeping functions and ensure that daily maintenance checks are carried out
5. Ensuring proper shift handover is completed accurately and incoming shift are aware of any issues
6. Providing after-hours support outside the normal operating hours of the Help Desk. Assisting users with problems with remote equipment or communications
7. Providing advice on process improvements
8. Participating in projects as required
Requirements
* At least 1 years experience in a computer operations role
* Understanding of end-of-day processing and tape back-up equipment highly regarded
* Exposure to UNIX Operating Systems; Veeam backup; monitoring tools such as HP OpenView or Elastic highly regarded
* Prior experience in banking and finance highly regarded
* Good written and verbal communication skills
* Aptitude to co-ordinate technical resources as required
* Ability to discuss issues with staff and managers to ensure quick resolution of any difficulties
What We Offer
* 2 Wellbeing Days
* Education Assistance Program to assist with professional development
* An inclusive Parental Leave policy
* Employer-funded Death, Temporary & Permanent Disability (TPD) and Income Protection Insurance
* Rabo Workplace Giving program matches employee donations to selected Social Partners
We are committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.