Australian Citizens residing in Australia only respond.
* Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
* Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools
* Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures
* Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity
* Deployment of changes via existing DevOps framework
* Perform interrogation of various log sources to investigate issues
* Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
* Develop and maintain documentation on processes and configuration
* Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
* Work within an Agile delivery methodology
* Troubleshooting API and integration issues with different applications e.g. Mulesoft.
* Development of meaningful event monitoring and alerting
* Knowledge transfer and training within the team
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