Job Opportunity
As a Duty Manager at a waterfront hotel, you will oversee daily operations and provide exceptional customer service. Your key responsibilities will include leading the on-shift team to deliver high-quality experiences, ensuring adherence to health and safety procedures, and assisting with staff scheduling, break management, and complaint handling.
Key Responsibilities:
* Lead the team to achieve exceptional customer satisfaction and loyalty.
* Maintain a safe and healthy work environment by enforcing proper procedures.
* Support the team in managing staffing, breaks, and resolving customer complaints.
To succeed in this role, you must have:
Essential Skills:
* Proven experience in hospitality, particularly in gaming and bar positions.
* Excellent communication, negotiation, conflict resolution, and relationship-building skills.
* A thorough understanding of gaming laws and regulations.
In return for your hard work and dedication, we offer:
Benefits:
* Free onsite parking and employee discounts.
* Access to ongoing learning opportunities and a supportive work environment.
Why This Role?
This is an exciting opportunity to take on a leadership role and make a real impact in the hospitality industry. As a Duty Manager, you will be responsible for creating memorable experiences for our customers and driving business success. If you are passionate about delivering exceptional customer service and leading a team, then this is the perfect role for you.