We are looking for a technical expert to fill the role of Senior Service Desk Analyst.
Key Responsibilities:
* Deliver exceptional support to clients, managing requests and incidents within defined timeframes.
* Demonstrate strong analytical skills, driving issue resolution through internal teams or external vendors using established escalation procedures.
* Maintain accurate customer information for both internal and external use, ensuring excellent data quality.
* Visit client sites regularly as part of a hybrid work arrangement.
* Manage mobile devices and related hardware logistics, including procurement, configuration, and troubleshooting issues.
Requirements:
* A minimum of 3 years' experience in a service desk analyst role with proven service request and incident management skills.
* Demonstrated expertise in conflict resolution, escalation management, and customer service excellence.
* Familiarity with IT service management frameworks, such as ITIL.
* Strong understanding of mobile technologies, contact centers, and data products.
* Excellent communication, time management, and organizational skills, with a focus on problem-solving and analytical thinking.
This is an opportunity for a skilled technical professional to join our team and contribute to delivering exceptional service to our clients. If you have a passion for IT support, strong communication skills, and enjoy solving complex problems, we encourage you to apply.