Position Summary:The Key Account Manager will be responsible for managing and nurturing key accounts within the education industry across a dedicated portfolio of customers, focusing on uniform sales. This role involves building strong relationships with clients, identifying opportunities to expand product offerings, and actively engaging in face-to-face interactions with school administrators and decision-makers. Reporting to the State Sales Manager, the ideal candidate is proactive, results-driven, and committed to providing exceptional customer service. The role does require some occasional travel with the territory covering South Brisbane, Gold Coast/Northern Rivers & Far North Queensland.
Key Responsibilities:
* Account Management: Serve as the primary point of contact for key education accounts, fostering strong relationships to enhance client satisfaction and loyalty.
* Range Expansion: Identify and pursue opportunities to increase range penetration, positioning additional product offerings aligned with client needs and school branding.
* On-the-Road Engagement: Conduct regular on-site visits to schools, meeting with key stakeholders to discuss uniform requirements, assess feedback, and explore new sales opportunities.
* Sales Strategy Execution: Implement sales strategies to achieve account growth targets, developing action plans for each account to maximize product adoption.
* Sales Reporting: Provide detailed and timely reports on account performance, customer feedback, and market trends to the State Sales Manager.
* Market Insight: Stay informed about industry trends and competitor activities, providing insights that support continuous improvement in client offerings and sales strategies.
* Customer Support: Collaborate with internal teams to ensure efficient order processing, timely delivery, and issue resolution to maintain high levels of customer satisfaction.
Qualifications:
* Proven experience in account management, preferably within the education or apparel sectors.
* Strong relationship-building and communication skills.
* Ability to work independently and travel across nominated territories for client meetings.
* Proficiency in CRM systems and Microsoft Office.
* Valid driver's license and reliable transportation.
Key Performance Indicators:
* Deliver both revenue and GP targets
* Growth in product range penetration across key accounts.
* Positive client feedback and account retention.
* Achievement of sales targets for key education accounts.
* Frequency and effectiveness of on-site engagements and reporting.
The Package:
* Attractive, market-competitive salary + Super + Uncapped Commission Structure + Car Allowance + Phone + Laptop.
If you are looking to join a progressive business and have the tools to succeed, please apply