Are you passionate about helping people and delivering truly memorable customer experiences?
At Active Medical, you won't just have a job—you'll be part of a team that genuinely cares about making a difference in healthcare every single day.
Our team are expanding and we're looking for a people-focused Customer Service Officer to join our amazing Toowoomba team This role is entry-level, and we'd love to provide training and mentorship alongside our highly experienced Toowoomba team, providing a great opportunity to start your career journey in the impactful and rewarding healthcare industry.
WHAT'S IN IT FOR YOU?
* Salary Package:
$70,000 to $80,000 + Super.
* Career Growth:
Join a rapidly expanding team with opportunities for mentorship, skill development and progression.
* Values Driven Culture:
Be part of an Australian-owned, close-knit team committed to ethical practices and delivering high-quality local solutions.
* Make a Difference:
Work with a team passionate about continuous improvement and innovation, to enhance patient care and healthcare efficiency.
* Incredible Location:
Based at our stunning new Experience Centre and offices in Toowoomba – Meet our team
ABOUT ACTIVE MEDICAL
As Australia's largest healthcare equipment manufacturer, Active Medical is committed to quality, integrity and innovation. Our mission is to make a lasting impact on the lives of patients, carers and clinicians every day.
We are a trusted and established national market leader with over four decades of experience, proudly partnering with Australia's leading care providers to sustain lives and enhance care.
THE ROLE
As a Customer Service Officer, you will ensure our customers have an outstanding experience from their first point of contact with Active Medical, through to the resolution of their enquiry. You will enhance customer satisfaction, providing efficient, friendly and reliable customer service, ensuring our promise for exceptional service and solutions is upheld.
Key Responsibilities:
* Incoming Enquiries:
Handle inbound enquiries via phone, email, and online, managing service tickets through HubSpot and collaborating across teams to resolve customer needs.
* Customer Care:
Deliver exceptional, friendly, and knowledgeable service, ensuring customers feel valued and confident.
* Office Administration:
Support daily administrative tasks, including record and system maintenance, office supply coordination, and welcoming visitors to our showroom and reception as required.
WHAT YOU WILL BRING
* Worker Screening:
COVID vaccination; willing to obtain NDIS Clearance, Police Check, and Blue Card.
* Respectful & Professional
: Well-presented, strong communication and face-to-face skills, committed to ethical client interactions that build trust and rapport.
* Adaptable:
Ability to manage multiple priorities while adjusting to changing customer needs.
* Tech-savvy
: Confident MS Office skills and quick to learn new tools
TO APPLY
If this sounds appealing to you, please submit your cover letter & resume. We look forward to your application