As the connective tissue across ServiceNow’s Federal Government & Partner Ecosystem business, this role drives growth by shaping, enabling and orchestrating a high‑performing public sector customer and partner ecosystem.
Operating as a Federal Government CTO, you will bring business development and deep domain expertise, trusted relationships and executive‑level influence to help Australian Federal Government agencies accelerate digital transformation with ServiceNow at the core.
This role works horizontally across internal teams, partners, and government stakeholders, scaling impact through relationships, leveraging influence, coordination and thought leadership rather than direct oversight.
What you get to do in this role
1. Market Influence & Thought Leadership
* Act as a trusted advisor to senior government leaders, shaping conversations around digital transformation, platform strategy, and modern government operations.
* Represent ServiceNow at industry forums, roundtables, and policy discussions, elevating our position as a strategic partner to government.
* Help strategically define and influence Federal digital transformation narratives where ServiceNow and our partners play a leading role.
2. Government Stakeholder & Customer Relationships
* Build and sustain deep, multi‑tiered relationships across assigned Federal customers—from delivery and IT leaders through to CIO, CTO, and senior executive levels.
* Provide strategic guidance aligned to agency priorities, policy cycles, and whole‑of‑government initiatives.
* Be a trusted escalation point and strategic sounding board for complex, high‑profile government engagements.
3. Partner Strategy & Ecosystem Development
* Identify, onboard, and grow strategic partnerships across systems integrators, local consultancies, and specialist public‑sector providers.
* Design and execute joint go‑to‑market motions aligned to Federal priorities and ServiceNow differentiation.
* Influence partner sales, delivery, and capability investment to support shared success and long‑term growth.
4. Internal Coordination & Orchestration
* Serve as the central point of coordination across Sales, Alliances, Inspire Value, Marketing, Solution Consulting, Legal, and Government Affairs.
* Ensure Federal GTM strategy is clearly understood, aligned, and executed across teams.
* Focus partners and internal teams on where we can differentiate, add value, and win together in Federal Government.
5. Operational Execution & Governance
* Lead regular internal and partner account reviews, pipeline health checks, and co‑sell activities.
* Support public‑sector compliance requirements, procurement frameworks, and joint business planning.
* Bring structure, rhythm, and clarity to complex, multi‑party Federal engagements.
Qualifications
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving.
* 10+ years’ experience as a technology officer or in a senior technology leadership role in Government, or working with Government.
* Deep understanding of the Australian Federal Government ecosystem, including APS culture, procurement models, and policy cycles.
* Strong executive presence with the ability to leverage influence without authority.
* Proven experience building and scaling outcomes through partner ecosystems and driving impact.
* Comfortable operating autonomously in a matrixed, fast‑moving environment.National travel as required.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Federal Government CTO • Canberra, AUST CAPITAL TERR, Australia
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