Clerk Grade: 9/10, Employment Type: Full-time ongoing, We have dedicated office space in Sydney (McKell), Parramatta or Gosford with hybrid and flexible working conditions available.
About the team
The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI).
You'll be joining the Data and Insights team within the Digital and Program Delivery division at LSC. This team is the central hub for all data and reporting across the organisation, providing insights that drive business decisions and performance. We manage the end-to-end data lifecycle, including data migration for system updates and transitions, as well as implementing data governance practices to ensure accuracy and compliance. In addition, the team plays a key role in developing KPIs, delivering high-quality dashboards and reports, and supporting continuous improvement initiatives to enhance our schemes and systems.
Your day-to-day As a Senior Data Analyst, you will:
* Extract, transform, and analyse data from multiple sources to identify trends, patterns, and actionable insights.
* Develop and maintain dashboards and reports using Power BI to support business operations and decision-making.
* Write and optimise SQL queries to manage, validate, and interrogate large datasets.
* Design and implement key performance indicators (KPIs) to measure business performance and operational efficiency.
* Ensure data quality through cleaning, validation, and governance practices.
* Collaborate with stakeholders to understand business needs and deliver data-driven solutions.
* Provide clear, concise reporting and visualisations tailored to different audiences.
* Support continuous improvement initiatives by identifying opportunities to enhance data processes and reporting.
To be successful in this role you will demonstrate:
* Strong proficiency in SQL and Power BI, with experience in building interactive dashboards and complex queries.
* Ability to design and track KPIs that align with business objectives.
* Excellent analytical and problem-solving skills with the ability to interpret complex data and deliver meaningful insights.
* Strong stakeholder engagement and communication skills to influence and negotiate outcomes.
* Ability to manage competing priorities and deliver results in a dynamic environment.
* Commitment to continuous learning and leveraging technology to improve business outcomes.
* Tertiary qualifications in Statistics, Mathematics, Computer Science, or a related discipline, or equivalent experience.
In your cover letter, please provide a response to the following 2 questions:
* Please describe a time when you used SQL to solve a complex data problem.
* Please describe a time when you had to engage and work with multiple stakeholders to achieve a business outcome.
Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation.
Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Alcorn via Lauren.Alcorn@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 13th February 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Lauren.Alcorn@customerservice.nsw.gov.au or 02 9494 8351.
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