Customer Service Leader Job Description
We are seeking a highly-motivated and enthusiastic Customer Experience Manager to lead customer service and focus on delivering a first-class service to our new and existing customers.
Key Responsibilities:
* Leading customer service and supporting the day-to-day running of the Service Centre.
* Providing first-class service to all customers using your amazing people and communication skills.
* Keeping customers appraised of delivery lead-time.
* Undertaking repair inspections, converting repairs to sales where appropriate.
* Raising Job Authorities and invoices by utilising Service Centre computer system.
Requirements:
* A true passion for delivering customer service excellence.
* Motor vehicle industry experience is highly regarded.
* Experience in managing/leading teams in a busy environment.
* Confident, engaging approach and a natural ability to communicate.
* Resilience and the ability to work in a complex and changing environment.
* Outstanding verbal and written communication skills.
* Excellent self-organisation and time management skills.
* Related Industry experience (automotive industry experience highly desirable but not required).
* Demonstrated strong leadership and coaching experience.
* Highly developed stakeholder engagement, influencing, and presenting skills.
* Strong IT skills in particular MS Office.
Benefits:
We offer ongoing incentive programs and recognition, ongoing learning and development opportunities, supportive team members and management, uniform provided and must have Full Australian Workrights.