Permanent Inbound Customer Service Officer's Required
As one of the Australia's largest providers of human resource solutions,
Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
An exciting opportunity now exists with our Gas & Electricity client in Eastwood for Permanent Customer Service Officer's
Start Date effective 14th of November,
- Salary: $62,851.00 + super + Incentives
**Requirements**:
- Be available for a rotating roster between 8:00 am - 8:00pm Monday to Friday and the rotational Saturday 8:00 am - 4:00pm.
- Ability to work from home after 6 month probation on late shift
- Full work Right's in Australia
- Ability to pass a National Police Check
Role responsibilities
- assisting customers to access, navigate services across a range of payments, programs and services.
- resolving routine customer enquiries and escalating where appropriate through formal channels
- assessing customer needs and delivering clients products or services/
- resolving routine customer enquiries and escalating where appropriate through formal channels
KEY SKILLS/PERSONAL ATTRIBUTES
- Good level of English language, written and strong verbal communication
- Work effectively as part of a team environment to achieve own and team objectives
- Ability to explain information and manage conversations
- Manage time and organise own workload
- Ability to undertake and complete specified training
- Achieve set tasks and see them through to completion
- Experience with KPI's
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