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Customer service support

Sydney
Beaumont People
Customer Services agent
Posted: 29 April
Offer description

About our partner
Cyclomedica have been bringing light into nuclear imaging since 1986, paving the way with nuclear medicine solutions in Australia and around the globe. From innovation, development, to clinical practice applications - Cyclomedica are the world leaders in functional lung ventilation imaging with their proprietary technology.
Created and manufactured in Australia, their flagship product, Technegas, has revolutionised diagnostic lung imaging and transforms the lives of millions of patients in 67 countries around the world.
Cyclomedica are currently experiencing an exciting transformation as they move into the US market after recently receiving US Food and Drug Administration approval - making this a great time to join the team and contribute to their growth and success!
The Role:
In your role, you will be responsible for providing a wide range of administration support activities to ensure smooth operations for the Sales, Service, and Administration teams within Cyclomedica.
The responsibilities of the role include:

* Manage reception, calls, and visitor enquiries.
* Maintain office essentials and shared‐space tidiness.
* Update and manage customer records, licences, and CRM data.
* Handle general administrative duties and record‐keeping/filing.
* Prepare customer proposals, agreements, and tenders.
* Process customer orders, including supplier placement, order status, stock receipt, dispatch, invoicing, and shipping (local & global).
* Share key customer feedback with internal teams.
* Coordinate and respond to customer queries.
* Provide Executive Team support, including meetings, documents, reports, communication, and events.
* Assist with monthly sales reporting (tasks, proposals, open/back orders).
* Assist with conference preparation.
* Enter and process details in NetSuite (or alternative systems).
* Support local and international sales and purchase order processing.
* Assist with accounts receivable tasks, handle expense reimbursements, and general accounting duties as required.

About you
* Intermediate computer skills and MS Office knowledge.
* Experience in office administration with knowledge of clerical/admin procedures and office management basics.
* Flexible, adaptable, and hardworking.
* Strong ability to prioritise, plan, organise, and solve problems.
* Skilled in information gathering and monitoring.
* Attention to detail and accuracy.
* Ability to work collaboratively as part of a team.

How to Apply

Join us in making a difference and be part of Cyclomedica. To be considered for this position please apply now with your resume. If you have any further questions, please contact Holly O'Donovan McCann at Holly.McCann@beaumontpeople.com.au.
Beaumont People is exclusively partnering with Cyclomedica on this recruitment, so please send all enquiries to the above email. There is no closing date for this role, please apply as soon as possible as all applications will be reviewed as they are received.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.

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