Job Description
As a Senior Housing Officer, you will play a pivotal role in supporting the delivery of housing and homelessness services through Housing Service Centres.
The work you will do every day has a significant impact on our customers, and that means everything to us.
Our team provides a range of services, products, and referrals to offer housing solutions for diverse customer groups.
You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field, and through outreach services in the community.
Field work is a regular requirement of this role, with varying degrees of vigilance and risk management necessary due to changeable conditions.
Key Responsibilities
* Approve high and very high need social housing applications and transfers, and quality assure application assessments.
* Develop effective professional relationships with stakeholders to improve customer outcomes and processes, and manage formal internal and external complaints and facilitate resolutions.
* Represent the department in appeals and attend the Queensland Civil and Administrative Tribunal.
* Supervise team activities, exercising delegation as required, including monitoring performance, workload management, addressing operational issues, and reporting.
* Manage and assess properties, conducting condition appraisal inspections, and providing advice on maintenance requirements.
* Contribute to portfolio renewal plans and implementation of property developments.
* Regularly work in the field, meeting with customers in their homes, which may involve intra-state travel overnight.
Required Skills and Qualifications
To be successful in this role, you will need to demonstrate:
* Strong customer focus and ability to understand customer perspectives.
* Ability to manage conflicting demands and handle risk and uncertainty.
* Excellent written and verbal communication skills, actively listening to others.
* Strong skills, knowledge, and expertise in service delivery.
* Professional, ethical, and culturally sensitive behaviour.
What We Offer
We are committed to building a workforce that reflects the Queensland community, and we aim to create a workplace safety culture by ensuring all policies and practices concerning Workplace Health and Safety are applied and part of day-to-day operations.
Applications remain current for 12 months.