Role Overview
As a key member of our leadership team, you will have the autonomy and support to execute the e-commerce product vision across Asia-Pacific (APAC). This role is accountable for setting the tone for strong working relationships with internal teams and external customers and partners, defining the APAC e-commerce solutions and product roadmap, and leading the team to deliver.
This crucial leadership position in the APAC product team acts as the intersection between Global Payments' customers, country and region leads, technology teams, finance, and third-party vendors. You will work closely with cross-functional teams to bring this role to life, requiring skills and understanding of all elements of the product life cycle.
Key Responsibilities
* Leadership of the e-commerce domain across APAC, including a team of up to 7 team members
* Encouraging and driving innovation within the product domain and organization
* Mentoring, coaching, and developing product managers and team members
* Technical understanding of eComm card payments, settlement and authorization, and third-party authorization optimization
* Experience with integration layers, including shopping carts, plug-ins, SDKs, and HPPs
* Experience utilizing fraud solutions, including tokenization, and working with international product organizations to determine a suite for APAC customers
* Understanding of digital wallets, alternative payment methods (QR), and local payment methods across the APAC region
Product Strategy and Thought Leadership
* SME for the domain, leading conversations with key partners and representing GP needs
* Partnering with international product organizations to understand key global developments of products to bring best-in-class solutions to market and export best-in-class solutions worldwide
Product Discipline and Ways of Working
* Experience leading product teams who create well-defined feature definitions as per the defined product development lifecycle, collaborating with agile development teams and colleagues in multiple regions
* Leading roadmap planning for the domain, supporting product managers to create well-defined product briefs, manage and prioritize the product backlog across different activities in the region
* Working with country managers to prioritize and deliver new product design, development, and product improvement activities
* Leading feature/design workshops to drive alignment and creativity in solution design
* Ownership of the go-to-market approach for the domain, effectively communicating upcoming releases internally and externally
* Leading change management processes associated with assigned products, engaging with teams early to ensure understanding, buy-in, and optimal operational processes are put in place to support any launches of product updates/changes
* Managing the product lifecycle for the domain, including end-of-life and withdrawal of products and features from the market
Target State Architecture
* Consolidating target-state process maps for the domain with an initial focus on delivering Target Architecture Model (TAM) in partnership with international product organizations
* Strategic review of all vendors with a roadmap to deliver TAM and commercial analysis of vendor relationships to ensure the best fit for Global Payments
* Designing and articulating product placement for the domain
* Ownership of the domain, working with teams and stakeholders to solve product-related problems, and owning decisions to ensure the right outcome is delivered
* Establishing and managing third-party vendor relationships across the value chain where appropriate
Drive Commercial Outcomes
* Leading the domain with a client-first approach and a commercial mindset
* Creating business cases with sales partners to obtain funding for product build
* Reporting on product performance in the market to the APAC senior leadership team and country managers to help inform decisions on product roadmap and lifecycle
* Collaborating with finance, marketing, and sales to deliver competitive pricing strategies and creation of sales/customer assets
Experience and Expertise
* 10+ years' experience as a Product Manager covering the full breadth of product design, development, and life cycle management in a hardware or software solutions-based organization, ideally within payments, FinTech, or e-commerce
* A people-first mindset, with leadership of up to 7 people to support product development and delivery activities
* Passionate about delivering great customer experiences and bringing products to life that scale, representing the voice of the customer
* Resilience with a growth mindset to continually refine and improve experiences
* Ability to think strategically and communicate the big picture to take the business on your product journey
* Collaborative operator who can bring together diverse perspectives from across the business and prioritize product solutions to deliver the greatest value
* Self-starter who can lead teams in a fast-moving environment to drive the product roadmap forward, maintaining momentum on multiple projects simultaneously
* Commercially minded with the ability to analyze product profitability when prioritizing solutions as part of the product roadmap
* Demonstrated values of Passion, Care, Accountability, Excellence, and Ingenuity to collaborate with the team and deliver outcomes in a global matrix organization