Call Centre Operator | 6-Month Contract | Parramatta
* $35.80 p/h + Super
* 6 Month Contract/35 hour per week
* Parramatta
About the Role
As a Call Centre Customer Service Representative, you will be the first point of contact for customers seeking assistance with government services over the phone. Your main responsibility will be to provide high-quality support by resolving inquiries efficiently and delivering accurate information across a wide range of services. Whether customers are accessing essential services or navigating more complex processes, you'll play a vital role in ensuring a smooth and positive experience through professional and responsive call centre support.
Key accountabilities include:
* Respond to customer inquiries across multiple channels (phone and email) with professionalism, courtesy, and accuracy.
* Provide clear and accurate information on government services, including information on Travel and Recreation.
* Resolve customer issues and complaints efficiently, escalating matters to the appropriate team or department when necessary.
* Maintain up-to-date knowledge of government policies, procedures, and services to deliver informed support.
* Support the Team Leader and Customer Contact Officer (CCO) in day-to-day operations, contributing to a smooth and effective Call Centre environment.
About You
* Able to work rotating roster between 7am-7pm Monday to Friday.
* Excellent communication skills with a focus on customer service and problem resolution.
* Previous customer service experience, preferably in a contact centre or similar fast-paced environment.
* Ability to work independently as well as part of a team to achieve team goals.
* Contractors will be placed on a 2-week rotating roster.
Benefits of contracting through Ashdown People
* 5th largest supplier to the NSW Government
* Get paid weekly
* Rated 4.9/5 on Google Reviews with over reviews for candidate feedback this year
* Offer Insurances for ABN Contractors
* Consistent communication & transparency
* Detailed onboarding & support
Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please email