Overview
Join Australia’s Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade Results. Are you someone who thrives on responsibility, accountability, and delivering real results? Do you enjoy solving problems and working in a quick-paced, high-performance environment?
At Leader, we’re building a team of A-Players who don’t just meet expectations—they exceed them. As Australia’s largest privately owned IT distributor, we partner with global technology leaders including Microsoft, Lenovo, Ubiquiti, and more. We’re currently seeking a motivated and technically skilled UC / VoIP Support Engineer to join our growing team at Leader & Breeze Connect. This is a fantastic opportunity to work with cutting-edge unified communications (UC) technologies, support exciting VoIP projects, and grow your career in a company that values development, positivity, and innovation.
About the Role
About the Role
You will play a key role in supporting customers, maintaining PBX and AV systems, and assisting with the implementation of new solutions across our expanding portfolio of telco and collaboration products.
Key Responsibilities
- Troubleshoot and resolve tickets where an understanding of the SIP protocol, platform architecture, NBN, Network, and carriers is required.
- Assist with post-sales queries for Meeting Room Systems / AV Solutions.
- Provide technical support across various UC products, e.g., 3CX, Yealink, Fanvil, Grandstream, SNOM, Sennheiser, and Microsoft Teams.
- Install, configure, and maintain PBX systems.
- Provide remote assistance to partners and onsite techs.
- Assist with the scoping & implementation of new VoIP projects.
- Maintain up-to-date knowledge of new VoIP technologies and changes in the field.
- Communicate effectively with clients and colleagues to resolve technical issues.
Job Requirements
- Desirable experience with one or more Wholesale Telco providers providing pre-sales advice to clients.
- Strong knowledge with 3CX or similar PBX platform.
- Strong understanding of networking protocols and architecture (TCP/IP, DNS, DHCP, and firewalls).
- Strong knowledge of PBX systems, installation, configuration, and management.
- Knowledge with Meeting Rooms / AV Solutions.
- Knowledge of NBN technologies.
- Knowledge of Microsoft Teams Calling.
- Knowledge of VoIP protocols (SIP, H.323, RTP, and RTCP).
- Understanding of cloud communication technologies and how they are used in VoIP solutions.
- Knowledge of security issues and solutions related to VoIP (encryption, authentication, and firewall configuration).
- Ability to adapt to new technologies and changes in the field.
Characteristics
- Strong written and verbal communication skills needed to interact with team and partners.
- Well organised with the ability to multitask and handle pressure situations.
- Team player with ability to work independently and learn quickly.
- Ability to work proficiently with minimal daily guidance.
- Individuals focused on personal development.
Why Join Leader?
- Australia's largest privately owned IT Distributor
- 25+ years of success in Australia’s IT channel
- Family owned and values orientated
- National footprint with strong growth, innovation, and leadership
- Culture of respect, positivity, and excellence
- Bonus programs for top performers
- Ongoing training and support for career progression
- Be part of the most dynamic team in IT distribution
This is an excellent opportunity for someone looking to start a career in the VoIP industry. If you are passionate about technology and want to work in a fast-paced, dynamic environment, we encourage you to apply.
To apply, please submit your resume and a cover letter to: Ben Klason | (emailprotected)
We look forward to hearing from you!
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📌 UC/VoIP Support Engineer (3CX/Yealink/SIP/Telco)
🏢 Leader Computers
📍 Melbourne