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We encourage applicants from Mentor/Career Advocates or similar professionals who are ready to take the next step into a role focused on quality, compliance, auditing and continuous improvement, and who enjoy training and supporting teams from compliance and process perspectives.
Quality
* Conducting audits in line with the Program Audit schedule
* Develop and maintain operational documents/standards that are in line with contractual requirements that will provide new team members with the resources to become competent in their role which would be a suite of learning guides and/or tools that ES team members can access.
* Develop individualized training plans to support new team members that commence employment with TAG
* Deliver training to new team members and manage their Training Plan from day one to the end of probation, providing regular weekly updates on their performance.
* Undertake desktop monitoring and assess against internal policies and procedures, that are also in line with the relevant Employment Services DEED.
* Providing written reports to reflect the performance of individual and the program.
Development
* Ensure that ES team members have an understanding of their role and how it impacts the performance of the employment program.
* Develop the reverse marketing skills of team members to be able to confidently reverse market participants to employers.
* Identify and coordinate delivery of assistance for participants that will improve their employment prospects – through building self-esteem, facilitating access to non- vocational interventions, access to activities at the site and job matching.
* All team members have a solid understanding of the program contractual requirements, which can be reflected in ongoing monitoring.
* Mentor ES team members to ensure that tasks are completed in line with the requirements of the relevant program DEED.
* Provide advice and support to staff to ensure the complete servicing of the Participants.
* Work with ES team to develop and implement appropriate activities for participants to satisfy the requirements of the DEED and ensure the participant is provided the best opportunity for employment and/or meeting their goals.
* Assist ES staff to market and place TtW Participants into suitable employment or education.
* Assist all employment service programs with monitoring to ensure services provided will meet contractual standards and achieve desired performance results.
* Be available to work at various sites when required by management.
* Provide operational coverage as requested.
Selection Criteria:
* Proven comprehensive and effective assessment skills.
* Demonstrated ability to effectively facilitate small groups.
* Demonstrated ability to effectively communicate and engage with young people from a range of backgrounds including youth and Indigenous youth.
* A proven track record of achieving KPIs and time management skills to meet deadlines.
* Demonstrated ability to write clearly and concisely to suit the purpose e.g. case notes, reports, etc.
* Sound Information Technology and administration skills.
* Enthusiasm, commitment, flexibility, and positive attitude in working with young participants to achieve outcomes.
Experience and Qualifications
Qualifications
* Previous experience in a similar role;
* Experience working in a professional environment;
* Certificate in business/office administration (highly regarded)
Why Join TAG?
At Training Alliance Group, we value our people and invest in their growth, wellbeing, and success. When you join us, you'll enjoy a range of benefits, including:
* Performance Incentives – Be rewarded for achieving great outcomes
* Employee Recognition Program – Celebrate milestones and success stories
* A well-structured fully supported induction program, with further development and training provided
* Refer-a-Friend Program – Earn rewards for helping us grow our team
* Employee Assistance Program (EAP) – Free, confidential wellbeing support
* Salary Sacrifice – Super – Maximise your superannuation benefits
* Professional Development Days – Dedicated time to focus on your growth
* Ongoing Learning & Development – Access training to build your skills and career
* Cash Out Annual Leave – Flexibility to suit your lifestyle and needs
* Annual Leave in Advance – Extra support when life requires it
Make an Impact. Grow Your Career. Change Lives.
Join a respected and expanding organisation where your work truly matters. At TAG, you'll collaborate with supportive leaders, contribute to community-impacting initiatives, and thrive in a dynamic, purpose-driven environment.
TAG is an Equal Opportunity Employer.
We welcome applicants from all backgrounds, we welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds, the LGBTIQ+ community and applicants who have a disability.
If you need adjustments during the recruitment process, please let us know — we're committed to a fair and inclusive experience for all.
Join TAG and make a lasting difference—one career at a time.
Apply Now!
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