Additional Information Job Number 25121060 Job Category Reservations Location Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Grand%20Mirage%20Resort%20Port%20Douglas%2C%20168-190%20Port%20Douglas%20Road%2C%20Port%20Douglas%2C%20Queensland%2C%20Australia%2C%204877) Schedule Full Time Located Remotely? N Position Type Management Reservations Manager - Sheraton Grand Mirage Resort Port Douglas About Us Sheraton Grand Mirage Resort Port Douglas is a luxury beachfront resort and part of the global Marriott International family. We are committed to delivering exceptional guest experiences through personalised service, innovative technology, and a culture of excellence. About the Role We are seeking an experienced and motivated Reservations Manager to lead our dynamic Reservations team. In this hands-on role, you'll oversee daily operations, drive process efficiency, and ensure seamless guest interactions while collaborating with departments across the resort. Key Responsibilities - Manage and support daily operations of the Reservations team - Manage room inventory and booking systems (PMS, MARSHA, OXI) - Ensure all VIP and group bookings are accurately handled - Coach and develop team members through training and onboarding - Liaise with Revenue and Sales teams to support promotions and rate programs - Complete reports, rosters, timesheets, and end-of-month tasks - Respond to guest enquiries via phone/email and support sales conversions - Maintain compliance with WH&S and company policies What We're Looking For - Minimum 3 years' experience in hotel reservations (supervisory experience highly regarded) - Strong knowledge of FIT and group bookings - Excellent communication, customer service, and problem-solving skills - Proficient in hotel systems and Microsoft Office - A team leader with a proactive and guest-focused approach - Flexibility to work a rotating roster including weekends and public holidays Why Join Us? - Be part of a globally recognised hospitality brand - Work in a stunning tropical resort location - Enjoy Marriott's worldwide benefits, training, and development opportunities - Competitive salary and supportive team culture Ready to Elevate Your Career? Apply now and join a passionate team at one of Australia's most iconic resorts. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.