Customer Care Consultant (Trade Store) - Port Hedland, WA
Join our team as a Customer Care Consultant in Port Hedland and play a key role in supporting our customers. This is a dynamic, fast-paced customer service and retail role where no two days are the same.
We value safety, service, and operational excellence, and we're committed to helping you succeed. You'll receive comprehensive training and ongoing development to build your skills and grow your career.
This is your chance to make a positive impact while working in a supportive team environment that encourages learning and professional growth.
What You'll Be Doing:
* Act as the first point of contact for customers in person, by phone, and email.
* Provide expert advice on a wide range of industrial products.
* Maintain a clean, well-stocked, and visually appealing shopfront.
* Collaborate with internal teams to ensure smooth service delivery.
* Uphold safety standards and foster a positive team culture.
* Work occasional Saturday mornings as part of weekend coverage.
What You'll Bring:
* Previous experience in customer service or retail.
* Strong phone and face-to-face communication skills.
* Basic computer skills, including Microsoft Office.
* Exceptional written and verbal communication abilities.Ability to build relationships and communicate effectively with customers.
* A proactive, positive attitude with a willingness to learn.
* Excellent organisational and time management skills.
What's In It For You:
* Exclusive Perks:Team Memberdiscount cardfor Kmart, Bunnings, Target & Officeworks,FREE One Passsubscription&Wesfarmers discounted offersfrom over 400 retail corporate partners
* Continuoustraining and career developmentopportunities
* Guaranteed hourswith annual leave and sick leave benefits
* Team events, celebrations, award recognition and prizes
* Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
* Refer-A-Friend program– earn up to $2,000 for each referral!
* Ability topurchase up to 4 weeks' additional annual leave
* Generouspaid parental leavepolicy and more!
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
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