Customer Business Manager - The Wellbeing Collective
Location: 580 George Street, Sydney, NSW, 2000
Commencement: 1st January 2026
Terms & Conditions: Full-time
Function: Customer Development
Reports to: WBC Head of Commercial
Scope: The Wellbeing Collective, Customer Business Manager
Unilever has set out a bold ambition to be a leading wellness organization. Our Wellbeing Collective (WBC) aims to lead the industry, driven by a portfolio of wellbeing and lifestyle brands. Over the past 5 years Unilever has acquired 7 brands that embody the wellbeing purpose: Equilibra, Olly, Smarty Pants Vitamins, Liquid IV, Welly, Onnit, and Nutrafol. The WBC is expanding these brands into global markets—our international expansion target includes Liquid IV, OLLY, and Nutrafol. Successful candidates are entrepreneurial, bold thinkers, high‑ownership doers, and door‑openers with an unstoppable can‑do mindset.
Responsibilities
* Lead and grow strategic partnerships with the shopper mission at heart, collaborating both internally (CSP, Marketing, Supply Chain) and externally (Category Managers, Promotions Managers, Supply Chain).
* Own the delivery of Turnover, Customer Profitability, Market Winning Share and TTS budgets for assigned customers and categories.
* Own media and promotional budget end‑to‑end and work with Digital Marketing, Media & dCommerce experts to curate a bespoke plan that includes differentiation through seasonal events and best‑in‑class launches.
* Lead execution of the Joint Business Plan (JBP), ensuring optimisation based on the changing retail landscape to remain ahead of the curve as market leaders and deliver profitable, sustainable retailer, business and market growth.
* Lead range reviews working in collaboration with the CSP and Digital teams.
* Own short‑term volume and spend forecast aligned to the S&OP process for allocated categories.
Qualifications
* 5+ years of business experience, preferably cross‑functional.
* FMCG experience.
* Strong customer‑facing experience with a proven track record is a must.
Skills
* Collaborates with CSP team to enable and support the right category growth management approach to ensure a triple‑win (customer, shopper, Unilever).
* Demonstrated commercial strategy through analysing customer JBP, seeking improvements, and budgeting appropriately to remain within spend guardrails.
* Deeply understands customers and builds strong relationships that align key Unilever and customer stakeholders.
* Data literate, able to analyse data to make better decisions and identify new trends that impact the customer, category and Unilever.
* Executes with excellence with the customer, whether through knowledge of supply chain expectations or deploying activities in‑store.
* Proficient in negotiating complex agreements and resolving conflicts among multiple stakeholders (internally and externally).
* Uses the right questions to understand the customer's challenges and needs, building compelling propositions that meet them.
Leadership & Attributes
* Enthusiastic about delivering fantastic results and a role model for others in resilience, continuous improvement and collaboration.
* Self‑aware and responsible for personal wellbeing while delivering high standards of work.
* Humble, data‑driven and evidence‑oriented, spotting issues and opportunities to improve.
What Awaits You at Unilever
The core of Unilever's culture is captured as Human, Purposeful, Accountable. You will be part of a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success. This is an opportunity to be part of a purpose‑led business and a global community, progressing your career locally and internationally, enjoying benefits such as discounts on external products and an attractive employee referral program.
We are committed to making reasonable adjustments to provide a positive, barrier‑free recruitment journey. If you require additional information or reasonable adjustments, please contact
Unilever is an organization committed to equity, inclusion and diversity to drive our business results. All qualified applicants will receive consideration regardless of background.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Manufacturing
#J-18808-Ljbffr