**Job no**: 505561
**Employment type**: Full Time
**Location**: Gosford & Central Coast, Newcastle, Maitland & Hunter, Sydney, Darwin, Brisbane, Gold Coast, Melbourne, Perth
**Categories**: Disability
**About the Organisation**
Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.
Empowering people with disability to live life the way _they _choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. If you're passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
**About the Role**
As an Engagement Partner (Disability and Mental Health (DMH), you will be responsible for proactively generating leads and building and maintaining strong relationships with customers and other key stakeholders, managing the entire customer journey from enquiry to agreement.
**Key Responsibilities**
- Own and manage the end-to-end customer journey, from enquiry to agreement, across LWB DMH services.
- Deliver exceptional person-centred customer service experiences by ensuring people are central to decisions about the supports they choose.
- Collaborate with Operational Teams to gain expert service knowledge and use these insights and available data to improve referrals and service matches
- Ensure timely responses and quality service to maximise conversation rates, enable smooth transitions into services and to meet customer experience expectations
- Partner with customers to design services that help them to reach their goals and improve their quality of life, considering support needs, funding and available LWB services
- Manage referrals, waitlists, and collaborate internally to maximise lead conversions and identify growth opportunities
- Navigate NDIS systems and develop quotes and service agreements based on agreed supports and NDIS pricing arrangements
- Generate new leads from new and existing partnerships, delivering events and engagement campaigns to promote growth of LWB DMH services
**Skills & Experience**
- Tertiary experience or equivalent in human services or similar
- Demonstrated experience in disability/mental health sector, with a strong understanding of the NDIS/NDIA
- Previous experience in strategic customer engagement function and driving and delivering commercial outcomes through customer service.
- Experience in developing and implementing effective client attraction, retention and satisfaction strategies.
- Experience in generating leads from new and existing partnerships.
- Proficiency with CRM systems for managing client relationships and tracking engagement metrics.
- Ability to work collaboratively with a range of stakeholders
- Effective verbal and written communication skills, proficiency with Microsoft office and ability to use databases
- In depth understanding of NDIS models of support and how these supports may intersect.
**Benefits**
- Monthly rostered days off
- Hybrid work from home arrangements
- Access to fitness passport (excluding NT) and employee wellbeing program
- Up to $15,900 of your annual salary tax free through Salary Packaging
- We are an organisation that champions diversity, inclusivity, and equality
**How to Apply**
**Applications close at midnight on Sunday the 14th of September, 2025**
**Advertised**: 03 Sep 2025 AUS Eastern Standard Time
**Applications close**: 14 Sep 2025 23:55 AUS Eastern Standard Time