Overview
Medical Receptionist (Garden Island, Western Australia) with ADF Health Services within Serco in partnership with Bupa. The role involves clerical support in a defence-facing health centre and adherence to applicable policies and standards.
Responsibilities
- Provide clerical services including maintenance of electronic and hard copy health records, maintaining databases and information management systems, filing and photocopying, and ordering stationery.
- Communicate with internal and external customers to obtain patient information as required.
- Work in accordance with Defence Policies and Procedures, Medical-in-Confidence and Staff-in-Confidence standards.
To Be Successful In This Role, You Will Have
- The highest levels of personal integrity and ethical behaviour.
- Minimum of 1 year full-time experience in an Administrative role (or part-time equivalent).
- Demonstrated ability to work in a customer service focused environment (desirable).
- Ability to work independently as well as part of a team to support the delivery of safe, efficient and high-quality care to patients.
About Stirling Health Centre
Located approximately 45km south of Perth on Garden Island, HMAS Stirling provides operational and logistics support to the RAN ships, submarines and aircraft based in WA. The base is home to RAN Submarine Training & Systems Centre, Training Centre West complex, Defence Communications Station Perth, and is a trials/research & support facility. Health Centre services include primary medical, underwater medicine, nursing, mental health, physiotherapy, dental and pharmaceutical services. Standard operating hours are generally 07:30 – 15:30 Monday – Friday (depending on role requirements).
Rewards & Benefits
- Be part of an amazing culture, based on the values of trust, care, innovation and pride
- Gain access to Global Employee Networks that embrace diversity and inclusion
- ‘Start with a job and stay for a career’ with extensive employment and growth opportunities across Serco’s many contracts
- Meaningful work supporting defence personnel
- Medical Terminology training (BSBMED301 – Interpret and apply medical terminology) provided at no cost to you
- Referral Programs
- Paid annual and personal leave
- Paid CPD leave for permanent employees
- Paid volunteer leave and leave for reservists
- Provision of uniform
- Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more
- Ongoing 24/7 immediate mental health and counselling support via our Employee Assistance Program (EAP)
- Join a dedicated team of collaborative and supportive health professionals
Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the “Apply Now” button. Please note your resume must include start and finish dates for each role, along with employment type (e.g. casual, part-time, full-time) and hours worked per week. You must also be an Australian Citizen in order to obtain the required Baseline Security Clearance for this role. If you’re not an Australian Citizen, please feel free to apply to other healthcare roles with Serco through our careers site below. For a confidential chat, contact Tracey on or email For more information about opportunities, visit
Serco and Proud. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and cooperative. Our people matter and make a difference every day. We celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+ people, veterans and people with disability.
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📌 Medical Receptionist
🏢 Serco
📍 Garden Island