Job Title
We are seeking a highly detail-oriented Operations Coordinator with experience in billing processes and customer service within warehouse or logistics environments.
* Prepare and follow up on billing reports, ensuring costs are assigned to the correct client with prior authorization.
* Document all billing processes and approvals exclusively via email.
* Provide professional and timely customer service, resolving inquiries, complaints, or requests with a customer satisfaction focus.
* Support multiple accounts or clients, coordinating logistical and administrative processes.
* Work closely with the warehouse operations team to validate movements and ensure proper application of charges.
* Create, update, and analyze reports in Excel using filters, formulas, pivot tables, and data validation.
* Monitor email constantly and provide timely follow-up to urgent matters.
* Assist with general administrative tasks within the distribution center, maintaining order and control of internal processes.
* Ensure that all documentation related to charges, movements, and services is properly filed and readily available for audits or reviews.
Required Skills and Qualifications
* Bilingual (English) – required, both written and spoken.
* Minimum 1 year of experience in a warehouse/logistics environment with an administrative focus, billing, and customer service.
* Experience handling billing for multiple accounts/clients, including authorizations and validations.
* Proficient in Microsoft Office, especially Excel (intermediate to advanced level).
* Strong organizational skills, attention to detail, and ability to follow up.
* Excellent written and verbal communication skills and the ability to interact with clients in a professional manner.
* Proactive, responsible, and able to work under pressure and meet deadlines.
* Ability to work both independently and collaboratively, with a results-oriented mindset.