Bendigo Kangan Institute (BKI) is one of Victoria's largest TAFE providers, offering state-of-the-art training centres and a wide range of courses. We are committed to fostering a customer-centric culture that works together to achieve our best in a healthy and supportive environment.
Location: Any campus, Metro or Regional
Role Type: Full-Time, Ongoing
Remuneration: Starting from $106,565.76 including super
About us
At Bendigo Kangan Institute we change lives through the power of education and skills.
BKI brings together Bendigo TAFE, Kangan Institute, VETASSESS and eWorks, to connect people and industries with the transformative power of education and careers.
We deliver future-ready skills, training, and assessment solutions, as well as lifelong learning opportunities. Our vision is to become Australia's leading skills provider.
If you are passionate about joining an agile and forward-thinking organisation that fosters innovation or thrive on being part of an inclusive and united team that puts the customer first, please read on.
About The Role
As Senior Library Officer, you'll play a pivotal role in leading and supervising customer service operations across BKI libraries. You will:
* Oversee front-facing library services, including live chat, inboxes, and phone support
* Manage rosters and workflows for Library Officers, ensuring smooth daily operations
* Coordinate library tours, student orientation programs, and engagement activities
* Collaborate with IT to enhance user experience and troubleshoot IT issues
* Contribute to strategic and operational priorities as part of the library leadership team
This is a hands‑on leadership role where you'll foster a culture of innovation and continuous improvement while ensuring exceptional service delivery.
We are excited about you because you have
* A Diploma in Library and Information Services (or equivalent experience)
* Proven ability to supervise and coordinate teams, including rostering and workflow management
* Strong customer service skills and problem‑solving capability
* Tech‑savvy approach with proficiency in library management systems
* Excellent communication and leadership skills, with the ability to motivate staff
We can offer you
* Attractive work‑life balance and flexible work options
* Free onsite parking for most campuses
* Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
* Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
* Meaningful work that drives positive social impact
* The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.
The Essential Paperwork
* Working with Children Clearance (WWCC)
* Certified right to work documentation
* Certified copies of your qualifications and transcripts
Need support with your application?
* For any accessibility requirements during the recruitment process, please contact *******@kangan.edu.au
Ready to make the switch? Click 'Apply Now' to join our team by sending us your updated resume and cover letter.
Want to know more? Contact *******@kangan.edu.au
Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance.
Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognise their continuing connection to land, waters, and culture.
Applications close: 11:59PM on Friday 12 December 2025
Applications will be assessed as they come in - we may start interviews before the closing date.
NOTE: Bendigo Kangan Institute reserves the right to withdraw this position at any time.
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