Take the next step. Be part of something bigger at Suncorp.
* Frontline leader role required to lead a team that manages all inbound mail for the Group.
* Brisbane based location only.
About the role
The Leader Claims Operations oversees an operations team to drive efficiency, effectiveness, and quality for customers. This role includes managing personal injury products where applicable. Providing strong leadership, the Leader Claims Operations ensures both in-house and partnered teams meet work targets while prioritising and allocating activities to exceed customer expectations and maintain agreed service levels.
What you'll do
* Actively motivate, develop, coach, and engage team members to drive results and create a high performing team.
* Manage team performance to achieve departmental strategy, targets, goals, and budget.
* Actively collaborate across the Division and Function to support the achievement of objectives.
* Analyze data and reports to identify trends to continuously drive an improvement in business results.
* Align team objectives to ensure effective delivery of our customer proposition.
What you'll bring
* 3–5 years' experience leading first-line teams, driving performance and engagement.
* Operational improvement experience with both process and systems.
* Proven ability to enhance team and individual performance.
* Experience managing partnered teams to optimize performance, risk, and compliance.
* Previous experience coaching and mentoring to develop technical expertise.
What we can offer you
* Variety of flexible work arrangements and leave options.
* Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave.
* Generous discounts on insurance products.
* Exclusive offers on more than 400 retailers including Myer, David Jones, Coles, and Woolworths.
* Invest in your brighter future with ongoing study support and career development programs.
About Suncorp Group
We're proud to be part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step of the journey.
At Suncorp, we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued, and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
Advertised: 11 Mar 2025 AUS Eastern Daylight Time
Applications close: 20 Mar 2025 AUS Eastern Daylight Time
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